Customer Service Email Support Specialist - Candidate Job Description

The Wag! customer care team is looking for an Email Support Specialist to help with our growing Customer Care Team.

Job Requirements:
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Job Responsibilities:
Manage large amounts of incoming emails
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Job Specifics
What – Full-time
Where – Los Angeles, CA
Catered daily lunches and open snack bar
Office dogs!
Get in on the ground floor of a fast-growing startup!

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