Who you are: At Wag, a pup’s safety and well being is always our top priority, as is our client’s peace of mind! So, whenever there is a concerning situation with one of our pups we act immediately and efficiently to help. We want Wag! to be the best pet care platform out there, so we need the best people looking out for our pups!
That is why we have established our elite Safety Team. This means as a member of the Wag! Safety Team, you will be filling one of the most critical roles in Wag! customer service. You are the 1st line of defense for our dogs. Your primary role will be the 1st response team member, search effort specialist, owner / walker logistical (and occasionally emotional) coordinator, and a resolution expert for highly escalated service issues.
After a successful completion of Safety training, not only will you possess the skill sets and tools needed in order to create, implement, and execute a flawless search effort from start to finish for dogs in need of help, but you will also be able to handle any
escalated service issue that may arise in Wag!’s day-to-day operations.
a. Highest level of detail orientation
b. Empathy for our Wag! pups and owners
c. C-Level communication Skills
d. Schedule flexibility
e. On-the-fly critical/analytical thinking
g. Research Ability
h. Self - Starter
i. Ability to work on deadlines in a fast-paced environment
j. Ability to work productively and successfully as part of a team
k. Ability to handle stressful situations with professional composure
l. Ability to communicate tactfully and with brevity
m. Thorough knowledge and understanding of Wag! as a platform, as well as it's customer service goals