About Our Company

Vytalize Health is a leading value-based care platform. It helps independent physicians and practices stay ahead in a rapidly changing healthcare system by strengthening relationships with their patients through data-driven, holistic, and personalized care. Vytalize provides an all-in-one solution, including value-based incentives, smart technology, and a virtual clinic that enables independent practices to succeed in value-based care arrangements. Vytalize's care delivery model transforms the healthcare experience for more than 250,000+ Medicare beneficiaries across 36 states by helping them manage their chronic conditions in collaboration with their doctors.

 

About our Growth 

Vytalize Health has grown its patient base over 100% year-over-year and is now partnered with over 1,000 providers across 36-states. Our all-in-one, vertically integrated solution for value-based care delivery is responsible for $2 billion in medical spending. We are expanding into new markets while increasing the concentration of practices in existing ones.

Visit www.vytalizehealth.com for more information.

 

Why you will love working here

We are an employee first, mission driven company that cares deeply about solving challenges in the healthcare space. We are open, collaborative and want to enhance how physicians interact with, and treat their patients. Our rapid growth means that we value working together as a team. You will be recognized and appreciated for your curiosity, tenacity and ability to challenge the status quo; approaching problems with an optimistic attitude. We are a diverse team of physicians, technologists, MBAs, nurses, and operators. You will be making a massive impact on people’s lives and ultimately feel like you are doing your best work here at Vytalize.

 

Your opportunity  

We are looking for a Patient Outreach Coordinator that will communicate directly with patients and provider offices, help schedule appointments for patients, review medical records, and gather any relevant information to support the care team ahead of a patient’s appointment. The Patient Outreach Coordinator is expected to deliver high quality customer service and will facilitate timely access to care. This is presently a hybrid model role, with an expectation that you will work in the centralized office, visit provider practices as directed, and at times, work from home.  This position reports to the Patient Outreach Supervisor.  

Duties and Responsiblites   

  • Serve as an essential link between patients and all other care providers. 
  • Assist with the increase of performance in quality measures. 
  • Responsible for outreach telephone calls to patients who are due for preventative services. 
  • Provide patients with appropriate references and educational information related to the recommended screening or gap we are attempting to close. 
  • Interact with providers, office managers and staff personnel to effectively communicate status of patient appointments and any barriers encountered.  This will include telephonic interactions and in-person meetings. 
  • Develop outreach communication to providers and staff to help facilitate patients coming back into the office for follow-up by their provider. 
  • Coordinate outlook schedules / invites for meetings with providers and office staff as assigned 
  • Provide up to date information to providers and their staff of any changes in payor requirements to ensure goals are met. 

Requirements 

  • MA Certification or similar experience 
  • 1 year of EMR experience required  
  • Minimum 1-3 years’ experience in community health care or human service setting, community health education and/or outreach position required   
  • Basic Excel skills required  
  • Experience supporting patients in a Medical Office setting and in a remote environment (Preferred) 
  • Ability to work productively, either independently or with other individuals 
  • Highly organized with the ability to keep accurate notes and records 
  • Able to effectively communicate with patients, providers, and family members to effectively support care gap resolution 
  • Excellent oral and written communication skills 
  • Demonstrate a positive attitude and respectful, professional customer service 
  • Acknowledge patient’s rights on confidentiality issues and follow HIPAA guidelines and regulations 
  • Knowledge of health care practices, insurance and common, current preventive service recommendations 
  • Familiarity with medical terminology, common medical abbreviations, and chart documentation using Microsoft Office Suite 365  
  • Competence in the use of computers, email, texting, and proficient with the current versions of Microsoft Office Suite, especially EXCEL and other commonly used business software 
  • Must have a positive, can-do attitude and be willing to learn new skills and take on new assignments enthusiastically 

Perks/Benefits 

  • Competitive base compensation 
  • Annual bonus potential 
  • Health benefits effective on start date; 100% coverage for base plan, up to 90% coverage on all other plans for individuals and families  
  • Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date  
  • 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary 
  • Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days 
  • Company paid STD/LTD 
  • Technology setup  
  • Ability to help build a market leader in value-based healthcare at a rapidly growing organization 

 

Job Type: Full-time 

Salary Range: $22-24/Hr  

Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information.  We will also never ask for you to purchase anything; nor will we ever interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com; or @ipany.com 

 

 

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