Responsibilities:

  • Actively interact with technical contacts from advertiser and publisher clients and
    potential clients via our ticketing system, chat and video calls
  • Troubleshoot and investigate technical issues related to partner implementation
  • Manage client expectations, communication and reporting metrics related to our
    products and specific customer deployments.
  • Evangelize the capabilities of the Vungle tech stack to grow our publisher and advertiser
    base
  • Debug problems by inspecting stack traces, server logs, database entries, memory
    footprints and Vungle’s codebase
  • Write technical tutorials and sample code for our clients as well as the internal team
  • Collect client requirements and work closely with product and development teams to
    shape the product roadmap
  • Some development of internal support tools and applications
  • Some travel to client sites may be required (As COVID restrictions permit)
  • Regular collaboration with the business and Solutions Engineering team members
    located around the globe

Essential Skills and Experience:

  • Bachelor’s degree in computer science, engineering, or equivalent
  • A minimum of 2 years experience of software development tools and customer support
    At least 1 year of online or mobile advertising media and network experience
  • Ability to diagnose and fix issues in mobile apps and diagnose issues in SDKs, APIs,
    and backends
  • Good troubleshooting skills with a level of ad technology proficiency - preferably
    familiarity with RTB, Charles proxy, HTML/Javascript ad tags and ad servers.
  • Ability to analyse advertiser KPIs and suggest actions to boost performance
  • Ability to build mobile apps from scratch using at least one mobile app programming
    language e.g. Objective-C, Swift, Java, etc.
  • Knowledge of the mobile app ecosystem and understanding of the mobile game industry
  • Experience in analyzing data to generate clear proposals and presentations
  • Has written technical documentation, tutorials and software samples for programmers
  • Exceptional verbal and written communication and presentation skills
  • Possess a can-do, no-problem-too-big-or-too-small attitude
  • In addition to English, having written and verbal fluency in other languages is a huge
    plus:
    • APAC: Mandarin Chinese, Korean, Japanese, and/or Vietnamese
    • EMEA: German, Russian, and/or French
    • US: German, Russian, French, Mandarin Chinese, Japanese and/or Korean

About Vungle:

Vungle is the trusted guide for growth and engagement, transforming how people discover and experience apps. Mobile application developers partner with Vungle to monetize their apps through innovative in-app ad experiences that are inspired by insight and crafted with creativity. Advertisers depend on Vungle to reach, acquire, and retain high-value users worldwide. Vungle’s data-optimized ads run on over 1 billion unique devices to drive engagement and increase returns for publishers and advertisers ranging from indie studios to powerhouse brands. The company is headquartered in San Francisco and has offices around the world in London, Berlin, Beijing, Tokyo, Seoul, Singapore, Los Angeles, New York, and Helsinki. 

For more information, visit vungle.com or follow the company on LinkedIn.

Agency and Third Party Recruiter Notice:

Vungle does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Vungle vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Vungle Recruiting Team and such candidate was submitted to the Vungle Recruiting Team via our Applicant Tracking System.

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