The Customer Success organization is focused on ensuring clients receive the maximum value from our products and our experts in Product Education, Implementation, Client Advisory and Support to deliver business outcomes. Together, the teams are focused on retaining and growing our client base. 

This role is within the Client Advisory team, a group that partners heavily with sales, implementation and product teams to drive the best possible outcomes, adoption and overall success for clients on the VTS platform. They do so by developing key relationships with our clients, driving product engagement and value realization based on best practices and expertise across VTS’ asset management, digital marketing, and tenant experience platform, and ultimately supporting net retention across our client base.

As a Director, Property Advisory you will be a key leader in the Client Advisory department, overseeing the tenant experience focused advisory team. By developing a deep understanding of our customer needs and behaviors, this individual will develop and execute team-wide strategy and initiatives supported by data, process, tools, client communications and collaboration.

A key strength of this role will be a ‘customer first’ mentality and critical thinking - including developing hypotheses of problems/solutions - and partnering with Sales, Implementation and Services, Product, Support, Product Education and CS Operations. Based on their client/post-sales experience, this role must operate independently, rapidly, and be unafraid to fail-fast and/or continuously iterate on improvements. 

To thrive in this role, you should have experience with and enjoy leading large, global teams, building outcome focused frameworks, rolling out and coaching towards best-in-class playbooks, and thinking strategically towards driving business team direction while being accountable to our client’s success and ultimately net retention. You should be passionate about improving customer experience and managing change hands-on. The cross-functional nature of the role requires the candidate to be able to emphasize, influence, communicate and negotiate as required. Driving change by influencing leaders, teams, and achieving best-in-class outcomes, product adoption and net retention with measurable results is the north-star for this role. 

This role reports to the VP of Client Advisory and works alongside senior leadership in Customer Success, Sales and Product.

Here’s what you can expect as a Director, Property Advisor:

  • Industry / Client Expertise and Outcomes Alignment: A deep understanding of the CRE and, more specifically, tenant experience industry to develop an outcome framework tied to platform value and adoption.
  • Playbook Development and Rollout: Expertise in developing a customer success playbook and successfully rolling out across a large team to drive high-performing and standardized services.
  • Client Strategy Execution: A strong ability to understand client needs, recognize patterns and develop / coach towards a strategy to drive outcomes and customer success. 
  • Relationship Building: Build trusted relationships with executive sponsors and key stakeholders both internally and externally for how VTS is used to achieve desired business outcomes. 
  • Detailed Product/Service Knowledge: Be an expert on VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Act as a thought leader within the larger Customer Success team and company to share industry learnings and demonstrate best practices. 
  • Lead Visibly: Be active within your team and the company - participate in meetings; volunteer to lead initiatives; escalate questions or issues to leadership; seek feedback; engage your reports, manager, or other leadership for support when needed
  • Lead to Scale: Lead a high performing team and define team success within the company with input from all levels and build a measurement framework for this success. Coach, develop and inspire your direct reports by setting high expectations around performance and transparency - embody those desired behaviors. Manage career growth and development of the team through clear competencies and regular, structured feedback discussions.
  • Create Strategic Vision: Create team OKRs aligned with company goals and monitor progress against them. Additionally you will surface key results (KRs) and other team measurements via automated dashboards or regular communications

Required Skills

  • 5+ years in customer success / advisory leadership roles leading large, global teams
  • Experience in the commercial real estate and tenant experience industries
  • Client facing comfortability including handling emergency / crisis situations
  • Excellent communication and presentation skills to clients or internal executives
  • Strong ability to develop strategy, think critically and coach accordingly
  • Project management, dashboarding, measurement, and planning skills
  • Tools: worked in/worked with ZenDesk, JIRA, Google Docs, Macros, Looker or BI tool, Gainsight, SFDC, Miro boards
  • Connectivity to industry or product groups (eg. Customer experience/CX, Customer Success forums, TSIA, or Gainsight or Zendesk communities)

What VTS Values & How We Show It

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
  • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
  • Move as One - We work in an open floor plan to promote cross-functional collaboration. 
  • Take Ownership - Be an owner of the company you’re building with our equity packages. 
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!


VTS is the commercial real estate industry’s only technology company that unifies owners, operators, brokers, and tenants in a single platform to capitalize on opportunities revealed in every square foot of their properties. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party data source in the industry, transforming how strategic decisions are made and executed by CRE professionals across the globe.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every business stakeholder in commercial real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 12 billion square feet of office, retail, and industrial space is managed through our platform worldwide. VTS’ user base includes over 45,000 CRE professionals and industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. 

VTS maintains offices in New York City, London, Toronto and Chicago.

To learn more about VTS and view our open roles, visit us at or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 

Pay Transparency
At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. Base salary is market driven at the point in time of offer and is based on tier 1 market data. The salary for this role will range between $139,726 to $170,776 and is determined by a few factors including your skills, prior relevant experience, quality of interviews, leveling and geography.
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement. 
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VTS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.