VSCO is growing our team of passionate people who are on a mission to unlock the creative potential in everyone. As a leading mobile creator app, VSCO provides the inspiration, education, tools and a massive community that is fueling a new generation of creative expression.

VSCO is looking for a Trust & Safety Manager to help manage our operations and expand our impact to our creator community. The ideal candidate must be detail oriented, thoughtful, resilient with quick decision-making skills and able to switch between high-level strategic thinking and tactical execution. Your primary responsibility will be to manage a team of content moderators, to review and respond to incoming high priority safety escalations flagged by cross-functional partners and to develop, and maintain policies governing how we should react to reports of concerning behavior. You will be a critical part of our Trust & Safety/Legal Team and will partner with key stakeholders across Product, Design, Engineering, Legal, and Customer Community Success. Prior safety experience is strongly preferred.

 

The day-to-day:

  • Oversee day-to-day safety operations, including managing a team of external content moderators, provide training and feedback to ensure the team maintains a high level of productivity and quality. 
  • Set timely turnaround times for safety support and ensure compliance with those SLAs while maintaining a strong focus on team member resiliency
  • Develop and track key operational metrics to measure organizational success and engage in ongoing capacity planning
  • Communicate and report overall status, primary metrics, key issues and solution plans to key partners and leaders
  • Manage third-party vendors and lead the selection of new vendors (negotiate, review, and approve partner contracts).
  • Policy Development: Develop, refine, and maintain policies to improve creator experience and keep up-to-date on current events; assist with policy research and analysis
  • Manage Escalations: Act as an escalation point for investigation reports and provide guidance and review of high-visibility safety incidents to ensure we're responding appropriately; continue evolving our policies and initiatives in response to emerging issues
  • Product Innovation: Work with product and engineering teams to raise awareness about front-line safety support learnings to build innovative technology solutions that support our goals of reducing abuse on the platform
  • Strategic Partnership: Work cross functionally with multiple departments to develop and implement safety practices as product changes in order to ensure the continued trust and safety on the platform

 

Qualifications:

  • 3-5 years in Trust & Safety, Fraud, Risk Management or related experience
  • Experience handling high priority escalations and working cross functionally in a timely manner to provide resolutions
  • Technically savvy and able to partner closely with product and engineering teams to provide support at scale and implement automated solutions
  • Attention to detail and impeccable communication skills, especially when working under pressure
  • Positive outlook and optimism in the face of challenges and negative situations
  • Ability to maintain a high level of confidentiality 
  • Experience making difficult decisions based on complex information and difficult tradeoffs
  • Strong interest in content policy, compliance and/or interest governance

Nice to Have:

  • Multilingual capabilities a major plus
  • Self-starter, proactive, and willing to roll up your sleeves to make an impact
  • Appreciation for photography and the visual arts

 

 

 

About VSCO

VSCO is a mobile app that helps you create beautiful, professional-looking photos and videos right from your mobile phone. We offer extensive high-end photo, and video editing features, including 200+ presets, and access to a vibrant global community that inspires people to create and share their diverse experiences. VSCO’s mission is to help everybody fall in love with their creativity across all products and services.

 

Job Perks

Equity, health, vision, dental insurance for families, flexible vacation policy, and a quarterly “Hack Week” to foster engineering ingenuity! 

 

Why VSCO?

 

Creative Freedom

We value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level.

The Working Life

At VSCO, everyone works hard but also takes the time to enjoy life outside of the office. Balance is important to us.

It Won’t Be Boring

Try new things. Think outside the box. We celebrate an environment that fights stagnation and challenges the status quo.

Interested in this position?

Tell us why you want to work at VSCO and what we should know about you.

VSCO believes in building a safe place for creative expression and celebrating what makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.

 

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