About VSCO

At VSCO, our mission is to nurture the creative journey from start to finish and inspire creators to realize their vision. VSCO is a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aesthetics from our global community of talented creators. We are looking for humble overachievers and self-starters who are naturally curious, highly organized, and thrive in a fast-paced, ever-changing environment. We foster a culture of collaboration, inclusion, ambition, and progress.

About You

We are seeking an IT Support Specialist to be the pillar of our growing VSCO team. This person will be the face of VSCO when it comes to supporting all of our employees and the internal technologies they leverage daily. You will work directly with our Director of IT to ensure our employees have a seamless technology experience at work.

You are solutions oriented and get energy from knowing your work makes a direct impact, company-wide. You thrive on setting up strong processes to ensure operations run smoothly. You lead with empathy and are able to speak a universal technical language.  Others describe you as an organized, proactive problem-solver who is always willing to lend a hand. 

The day-to-day

  • Triage Level 1 & Level 2 IT support requests from employees while maintaining a high bar for empathetic customer service
  • Maintain and evolve VSCO’s IT request tracking systems and knowledge bases
  • Leverage internal metrics and industry trends to drive IT roadmap decisions in hardware and software that are deployed to the organization
  • Continue the evolution of IT support at VSCO through careful selection of the vendors we work with, the processes we follow, and the people who support our mission
  • Responsible for defining configuration of operating systems and MDM control including locally installed software and corporate management applications
  • Assist in creating and documenting policy and procedure with a continual improvement mindset
  • Act as SME for the core set of end-user applications that VSCO IT uses to support its distributed workforce and be curious where you aren't (communication + collaboration tools specifically)
  • Act as key contributor to the overall VSCO access monitoring strategy
  • Work with IT and Engineering to maintain and mature security standards relating to desktop management
  • Purchase, track and maintain all IT end user hardware assets
  • Start the foundation of the IT support team by setting standards for hiring, employee development and performance metrics reporting
  • Participate in VSCO’s weekly all hands meetings as technical expert

Qualifications 

  • Bachelor’s degree, or equivalent experience
  • 4+ years of relevant work experience (start up and scaling experience a plus), including demonstrable technical support expertise
  • Strong communication skills with ability to interact with a variety of people (e.g. internal employees/executives/vendors)
  • Ability to lift up to 30 lbs, as needed 

Nice to have

  • Experience managing direct reports
  • A passion for the arts or photography
  • Experience working in virtual or hybrid environments
  • Familiarity with agile or Lean methodologies

Job Perks

  • A virtual first workplace with quarterly company-wide travel events to connect and play.
  • Competitive Salary & Equity 
  • Healthcare insurance, vision, dental insurance for employees and families
  • Flexible vacation policy 
  • Creative Fridays, VSCO Create weeks (our version of hack week), and so much more.

Why VSCO?

We value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level.

We believe in building a safe place for creative expression and celebrating that which makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.

#LI-Remote

Apply for this Job

* Required
  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VSCO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.