You are passionate about the trust and safety of our platform and users and ensuring that user safety is a core principle underlying everything we do. You are a natural leader and problem solver, who gets energy from bringing out the best in others. Working collaboratively with people to tackle even the trickiest of problems is a core strength of yours. You have impeccable judgement in sensitive situations and are deeply empathetic. You care about VSCO and are excited about supporting the growth of our platform.

VSCO is looking for a Director, Trust & Safety to lead our team in serving our growing, thriving creative community. You’ll lead our Trust & Safety team in day-to-day operations and be responsible for bringing next-level vision, integrity and experience for this function, creating ever-improving protocols, policies, processes, efficiencies, and tools to continue to provide a safe place for creative expression for our creators. 

 

The day-to-day

  • Deliver on the vision of providing a safe place for creative expression and building a best-in-class Trust & Safety team and function
  • Provide leadership to our Trust & Safety team, overseeing tactical and strategic matters, developing long-term strategy and initiatives, and setting the overall tone for how we approach supporting our community
  • Build a data-driven approach for all safety actions and programs to identify opportunities, areas of needed focus, and tracking success
  • Collaborate with our Product, Design, and Engineering teams to identify patterns and large scale issues as well as influence product teams to build and improve abuse detection, enforcement of our policies, analytics, and internal moderation tools
  • Partner closely with our Support Team to investigate and resolve high-profile critical issues or incidents, responding directly to emails, inquiries, and social media as needed, and effectively resource moderation work and efforts
  • Act as point of contact for safety crisis escalations that impact our community of creators
  • Engage with our leadership team to drive and improve our tools and processes, bring insights to light, and evolve our Trust & Safety practice

Qualifications

  • BA/BS or equivalent experience
  • 7+ years experience and proven track record of implementing and managing trust and safety or risk management programs at scale in either social or e-commerce
  • Depth of expertise working reciprocally and iteratively with engineering, product, and other cross-functional teams
  • Strong critical thinking, able to analyze data, regulatory requirements and product capabilities, and solutions-oriented
  • Excellent collaborator and consensus-building skills, including ability to communicate well (both written and verbal) and with great attention to detail
  • Ability and willingness to both direct a team and stay hands on in the weeds

Nice to Have

  • Zendesk experience
  • Expertise in privacy and information security risk management and/or compliance management
  • A personal connection to photography and/or art

 

About VSCO

VSCO is a photo company. We build creative tools and a community driven by self-expression. Our mission is to equip, educate, and inspire anyone on the journey towards realizing their creative potential.

 

Job Perks

Equity, health, vision and dental insurance for families, and a flexible vacation policy. 

 

Why VSCO?

 

Creative Freedom

We value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level.

 

The Working Life

At VSCO, everyone works hard but also takes the time to enjoy life outside of the office. Balance is important to us.

 

It Won’t Be Boring

Try new things. Think outside the box. We celebrate an environment that fights stagnation and challenges the status quo.

 

Interested in this position?

Tell us why you want to work at VSCO and what we should know about you.

 

VSCO believes in building a safe place for creative expression and celebrating that which makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at VSCO are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.