You are solutions oriented and get energy from knowing your work makes a direct impact, company-wide. You thrive on setting up strong processes to ensure operations run smoothly. Others describe you as an organized, proactive problem-solver who is always willing to lend a hand. 

VSCO is seeking an IT Manager to be the pillar of our growing VSCO team. This person will be the face of the Oakland office when it comes to supporting all of our employees and the internal technologies they leverage daily. You will work directly with our Director of IT to ensure our employees have a seamless technology experience at work.

 

The day-to-day

  • Act as the foundation of the IT support team by setting the framework for hiring, employee development and performance metrics reporting
  • Triage Level 1 & Level 2 IT support requests from employees while maintaining a high bar for customer service
  • Leverage internal metrics and industry trends to drive IT roadmap decisions in hardware and software that are deployed to the organization
  • Continue the evolution of IT support at VSCO through careful selection of the vendors we work with, the processes we follow, and the people who support our mission
  • Own and maintain all desktop systems and fleet management including locally installed software and corporate management applications
  • Work with IT Leadership and CISO guidance to maintain ISO27001 framework standards in place
  • Purchase, track and maintain all hardware assets
  • Support and maintain all conference room AV systems 
  • Own AV support for weekly all hands meetings & events

Qualifications

  • Bachelor’s degree, or equivalent experience
  • 6+ years of relevant work experience (start up and scaling experience a plus), including demonstrable technical support expertise
  • Strong communication skills with ability to interact with a variety of people (e.g. internal employees/executives/vendors)
  • Ability to lift up to 30 lbs, as needed

Nice to have

  • Experience managing direct reports
  • Familiarity with medium to large scale AV systems (e.g, All Hands areas) including event production and direction
  • A passion for the arts or photography

 

 

About VSCO
VSCO is a creative channel. We build creative tools, spaces and connections driven by self-expression. Our Mission is to help everybody fall in love with their own creativity.
 
Job Perks
Free delicious lunches daily, amazing snack selections, and the best coffee around. Equity, health, vision and dental insurance for families, and a flexible vacation policy. 
 
Why VSCO?
 
Creative Freedom
We value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level.
 
The Working Life
At VSCO, everyone works hard but also takes the time to enjoy life outside of the office. Balance is important to us.
 
It Won’t Be Boring
Try new things. Think outside the box. We celebrate an environment that fights stagnation and challenges the status quo.
 
Interested in this position?
Tell us why you want to work at VSCO and what we should know about you.
 
VSCO believes in building a safe place for creative expression and celebrating that which makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.

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