VSA Partners is a group of dedicated, collaborative and kind people that value smarts over egos. We work very hard to create human-centered, insight-inspired work that moves people, changes behavior, and answers real strategic problems. We started as a design firm over 30 years ago and operate today with a “design thinking” approach to everything we do. Formally, we’re a branding and marketing company that approaches business challenges holistically and aims to break down silos between branding, digital, marketing and advertising. Informally, we’re a family that comes together at the table every day to make something great.

VSA has a Recruit from Everywhere, Work from Anywhere policy so most of our roles can be based anywhere in the US!

VSA’s Digital Practice enables meaningful experiences between brands and their audiences. The practice crafts new platforms that drive customer engagement and business transformation, new channels to foster communication and exchange, and new tools to instrument intelligence and behaviors.

Our Associate Partner, User Experience will be part of a dynamic team that is responsible for conceptualizing, chartering, designing, and activating the next generation marketing systems, messages, and interfaces. They will be responsible for crafting compelling experiences that balance user intent, clients’ needs, and performance.


  • Take a leadership role in developing outstanding concepts and plan solutions to meet clients’ needs.
  • Interpret client needs and interact closely with team to build and refine chosen direction, identifying alternative strategies for achieving clients’ objectives.
  • Design and conduct, or advise on initial needs-gathering research to ensure that all projects are driven by user needs and business outcomes.
  • Conceive of innovative user experiences that result in improved consumer engagement, brand affinity and content consumption.
  • Model proposed user experiences though maps, screen wireframes, workflow diagrams, functionality lists, and prototypes.
  • Explain to project teams and clients how proposed solutions deliver on strategic goals, business goals and user needs.
  • Have a strong, supportable point-of-view that adapts to changing context or new evidence.
  • Design and conduct, or advise on usability testing and to inform additional iterations of the user experience.
  • Apply client knowledge to multiple projects over long-term, possibly multi-year engagements.
  • Identify and structure project activities other senior UXAs can seamlessly contribute to.
  • Participate in new business development efforts, including pitches, RFP responses, and helping scope work.
  • Identify and evaluate full-time and freelance resources and advise them on behalf of clients and team.
  • Think beyond individual projects and collaborate directly with clients and develop programmatic solutions.
  • Participate in new-business development, including opportunity identification, RFP responses, pitching, proposal creation, estimating of hours and staff effort, SOW creation, and project planning
  • Develop thought leadership content and engage in public speaking engagements to raise awareness of VSA and provide thought leadership in the industry.
  • Play an advisory role with VSA IT in the vetting and selection of new business technology and tools.


  • 12+ years of information architecture and/or UX design experience.
  • Possession of an undergraduate degree; Master’s degree preferred.
  • Experience working in a fast-paced agency environment.
  • Proven client facing skills, responding well to client input and feedback. Experience presenting work with clarity, persuasiveness, and as influential business participant when necessary.
  • Experience managing resources and leading teams, while not required, is a plus.
  • Excellent analytic skills – the ability to break a sophisticated problem into prioritized components.
  • Skills in problem solving, judgment, critical thinking and decision-making.
  • The vision to see a big idea realized through a series of individual user interactions.
  • Drive to see ideas well performed in the end product.
  • Self-motivation – the willingness to set personal goals and work independently in a collaborative team setting.
  • Ability to work rapidly while observing and managing deadlines.
  • Great communication skills, both written and oral, and the ability to interact confidently with all levels inside VSA and with our clients.
  • Ability to be versatile and balance multiple projects and re-prioritizations.
  • Ability to thoughtfully organize and prioritize information with thorough attention to detail.

VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need.

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