VSA Partners is a group of dedicated, collaborative and kind people that value smarts over egos. We work very hard to create human-centered, insight-inspired work that moves people, changes behavior, and answers real strategic problems. We started as a design firm over 30 years ago and operate today with a “design thinking” approach to everything we do. Formally, we’re a branding and marketing company that approaches business challenges holistically and aims to break down silos between branding, digital, marketing and advertising. Informally, we’re a family that comes together at the table every day to make something great.

VSA has a Recruit from Everywhere, Work from Anywhere policy so most of our roles can be based anywhere in the US!

This role must be based in Chicagoland due to the physical requirements.  

VSA’s Operations team leads all of the internal operating functions of VSA including: Administration, Human Resources, IT, Legal, Talent Acquisition, Resourcing and Project Management.  We focus on people, processes, tools and systems with the end goal of making VSA an ideal place to work and perform. The diverse members of the Operations Team are at the top of their individual fields and use their expertise to drive culture, performance and efficiency at VSA.

The Desktop Engineer is responsible for troubleshooting and resolving end-user hardware, software, and network access issues promptly and efficiently. 

 

Responsibilities:

Escalate issues to Senior Engineer and/or vendors when appropriate.
Process, monitor, and help prioritize Help Desk tickets.
Assist with maintenance of software management/deployment and Help Desk ticketing systems.
Team with Senior Desktop Engineer and other IT staff to build, configure, test, secure, deploy, update, manage, and optimize OS environment (95% Mac, 5% Windows), applications and VMWare View images.
Ensure the desktop computing platform is inventoried, deployed and maintained consistently across the enterprise.
Assist with validation of all desktop technology updates, including OS and application patches and upgrades.
Assist with build and maintenance of standardized, role-based images for laptop and desktop machines.
Assist with account management and user authentication, authorization and access controls across enterprise systems.
Support maintenance and regular calibrations of color output devices.
Provide hardware and software support for existing video and motion graphics production workstations and storage subsystems, and other A/V presentation systems.
Ensure work product meets highest quality standards.
Qualifications: 
Bachelor's Degree in Information Technology, Computer Science, or equivalent experience.
2-4 years of experience working on a fast-paced desktop support team, supporting remote office locations and fleet of 400+ desktop/laptop/mobile devices.
Progressive Mac and Windows desktop support experience in a creative agency environment; high level of competency with all aspects of desktop administration.
Apple certifications are highly desirable, active or near completion candidates will be given preference.
Previous experience with management/server applications such as Extensis Universal Type Server, JAMF Casper, Web Help Desk, Active Directory is highly desirable.
Must have solid OS and Application configuration, deployment, troubleshooting and support skills with OS X and Windows, Adobe Creative Cloud , Office365.
Ability to be hands-on and able to drive customer issues and projects to completion.
Ability to be organized, systematic, and strategic thinker.
Occasionally lift and/or move up to 25 pounds (to move equipment). 

VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need.

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