Creative Services Manager (Evergreen Job)

Creative Services acts as a partner to both internal and external teams: Sales, Account Strategy, Vox Creative, and Clients, while overseeing the execution of custom advertising campaigns in post-sale. The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, product, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients.

The ideal candidate for this role will have 1+ years experience and possess great client-facing skills, have experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox Media. You will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are met. This position will sit within the Client Services Group in a contract-capacity and report to the Senior Creative Services Manager.

WHAT WE’RE LOOKING FOR

This is a temporary, project-based role. The ideal candidate for this role will have 1+ years experience and possess great client-facing skills, have experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox Media. 

Creative Services acts as a partner to both internal and external teams: Sales, Account Strategy, Vox Creative, and Clients, while overseeing the execution of custom advertising campaigns in post-sale. The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, product, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients.

You will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are met. This position will sit within the Client Services Group in a contract-capacity and report to the Senior Creative Services Manager.

Duties & Responsibilities

• Own the campaign – clearly communicate all aspects of creative development and production execution for all custom campaign elements, to relevant internal stakeholders.
• Provide best-in-class client service to advertisers through great communication and set expectations throughout the duration of a campaign.
• Position yourself as the expert on creative campaign elements, serving as the single, trusted point of contact for the client’s creative needs.
• Ensure that the client’s brand integration elements in custom content are clearly communicated to the client and creative team, and ultimately delivered as promised.
• Act as “partner in crime” to Vox Media creative teams, in lockstep with the creative vision of each asset so that it can be accurately represented and supported in client conversations. 
• Oversee production from all teams, and work with the Project Manager to ensure all elements of a campaign are running smoothly and on time.
• Provide education to brand partners where needed - simplify production language for the client so they understand all aspects of the campaign process.
• Clearly articulate client feedback and expectations back to internal Vox Media creative teams in a way that provides context and actionable direction.
• Troubleshoot all campaign concerns/hiccups/blockers, including being able to diagnose a problem properly and seek out solutions that cater to both the client and Vox Media values.
• Escalate internal and external challenges to Creative Services leads with suggested solutions.
• Be the liaison for the client on-set (in-person or virtually) or the client’s eyes and ears when they can not be there.
• Partner with Insights, Sales, Account Strategy and Creative teams to support campaign wrap reports, crafting the campaign success story.

WHO YOU ARE

This is a temporary, project-based role. Project-based employees (PBEs) are hired on a temporary basis to render services for a discrete project, production and for a pre-established period through an authorized payroll service provider. The payroll service provider will serve as the PBEs employer of record. PBEs will receive a Deal Memo which summarizes their employment terms. 

The project dates are currently flexible and to be determined based on project scope ranging from May 1 to December 15, 2024.  Candidates for this role will need to be available to work within this time frame.

If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team. We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

Creative Services Managers must be located in New York or Los Angeles. Expectation is to be in office 3x days a week (Tuesday + Thursday required). 

WHY VOX MEDIA?

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability, transparency and communication. Learn more about our values here, and our approach to corporate citizenship here. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here.