Vox Media employees thrive on innovation and change while ambitiously seeking to master their subject areas, hone their craft, and improve their communities. We help smart, talented, creative professionals make a meaningful impact in media, technology and the world around them. Vox Media’s networks and businesses include SB Nation, Eater, The Verge, Vox, Curbed, Recode & Code Conferences, Polygon, Concert, Chorus, Vox Creative, Vox Entertainment, and the Vox Media Podcast Network.                                                                      

About the Community Management team

Vox Media’s product team builds innovative new tools that enable our editorial teams to tell compelling stories to devoted audiences. The community management team works to ensure those tools are delightful and easy-to-use, and that all of our contributors and audiences have the resources and support they need to use our products successfully. You can read more about the team’s work in this blog post.

The community team’s work covers four main areas: frontline user support, outreach and advocacy, training and education, and communications. We are looking for an associate community manager to join our team. This position will report to the Community Operations Manager.

What you'll do:

As an associate community manager, you’ll be responsible for ensuring that all of our users have the support they need to use our products successfully. You’ll work closely with the rest of the community team to advocate for our users at every stage of the product development cycle and ensure that the things we build will meet their needs.

Specific responsibilities include:

  • Responding to user requests across a variety of channels
  • Gathering information to log issues, bugs, enhancement, and feature requests
  • Reproduce issues to facilitate clear documentation and reporting
  • Updating team documentation around issues and common challenges, so community and product team colleagues understand current issues and workflows
  • Triaging bug reports and logging them with the appropriate teams, following up with individual users when issues are resolved

What you'll bring:

You are an exceptional, empathetic, and compassionate communicator who cares deeply about creating a positive experience for our users.

You are able to balance multiple priorities, willing to go the extra mile for others, and comfortable asking questions when you need more information. You’ll be joining a rapidly growing team in a rapidly growing company—we seek colleagues who thrive on change, eagerly adapt to new approaches, and continuously iterate to improve our work.

Working at Vox Media

For more on the things we're building and problems we're solving, and what it's like to work with the Product, Design & Technology teams, see our Product Team blog. In an effort to provide an inclusive and respectful working environment, all team members adhere to our code of conduct.

This is a permanent, full-time position with excellent benefits—including flexible hours and generous parental leave.  Though candidates may work remotely from anywhere, this role will be supporting stakeholders in the Pacific time zone. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You'll be joining a group of focused, hard-working, creative people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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Demographic Information

At Vox Media, we believe that different backgrounds and perspectives shape who we are as a company. We strive for better representation from historically underrepresented populations in the digital media industry, and the below questions help us in assessing the makeup of our candidate pools.

Your decision to provide or not provide the information below will not be held against you in the recruiting process, nor will it be used in the candidate selection process if you do identify. Vox Media does not discriminate against any employee or applicant for employment on the basis of race, color, gender, sexual orientation, gender identity and expression, religion, physical or mental disability, national origin, marital status, genetic information, pregnancy, veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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