Atlanta, Georgia, United States, Boston, Massachusetts, United States
Voxie is the first conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale. We are building the future of communication by helping brands like Verizon, Buff City Soap, Edible Arrangements and Junk Brands, build meaningful relationships with their customers through conversation—SMS to start. Recently named a Top 10 most innovative technology company, and fresh off a $34 Million Series A, Voxie is backed by top tier VCs and uber-successful founders from companies like Salesloft, Pardot, Vonage, Callrail and Internet Security Systems.
With a customer-first product, it only makes sense that Voxie puts a strong emphasis on providing our customers with an VP of Customer Success, who wants to be part of building the early team of a fast-growing company while influencing a world-class culture. We are seeking a leader who will build a team of sharp, passionate and empathetic individuals, while quickly bringing Voxie’s product to be recognized as the number one conversational marketing platform.
In this role, you will...
Mentor and inspire a team of high-performing Customer Success Managers
Own the ultimate success of our customers, including onboarding, product adoption, retention, and growth
Help create a Customer Success Playbook that fosters an environment of success and accomplishment
Consolidate product feedback provided to CSMs from customer and act as a customer advocate to our Product and Engineering teams
Support CSMs in identifying at-risk and low-engagement customers. Create strategic plans to improve the health of these customers
Act as the escalation point for our customers
In the past, you have...
3+ years successfully managing a team of Customer Success Managers in a B2B SaaS environment
Hired, trained and enabled CSMs to perform successfully
Supported and coached CSMs on a daily basis to grow in their careers, while they simultaneously helped customers achieve their desired outcomes
Collaborated cross-functionally with Sales, Product and Engineering teams
We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.
If you require any accommodations throughout your interview process, please let our hiring team know and we will be more than happy to make the appropriate adjustments.