About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups. 

Vouch is a new, technology-first insurance company, backed with $100M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high-growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry. 

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role can be based anywhere in the U.S as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)

 

Role Responsibilities: 

This role incorporates a wide range of expertise, and always assumes the broker is capable of handling accounts independently. Often our Lead Brokers will handle the largest and most complex accounts and be responsible for higher production and service KPIs than a Broker and/or Senior Broker roles. The role will encompass all lines of business, with a more acute focus on Cyber, Tech E/O, Directors & Officers, Employment Practices, Umbrella, difficult to place risks, and may include development of custom program business.

As a member of Vouch Specialty, you will be responsible for reviewing and evaluating information to assess client risks. You will act as the day-to-day broker, utilizing placement expertise to enhance revenue, impact retention and help close pending business opportunities. Typically negotiating terms and conditions of coverage on behalf of the client, and sometimes interacting with the client directly. You will also be responsible for helping service clients, along with working very closely with colleagues in Success, Sales, and Insurance Operations. More experienced brokers may be responsible for training new team members during our initial onboarding. The broker is also responsible for ensuring that relevant regulatory and technical standards are met. 

We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation.

 

Job Duties:

  • Consult with and advise internal team members and clients on technical insurance matters. This includes new business, renewals, and upgrades of existing coverage.
  • Meet and exceed production and service KPIs
  • Process policies and endorsements on both carrier and agency management systems, documenting and issuing all relevant documentation
  • Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the insurance market
  • Works closely with the Sales and Success team in gathering information for submissions
  • Oversee design and preparation of draft proposals; negotiate and finalize carrier quotes, terms and conditions, and coverage confirmations to ensure contract certainty
  • Bind carrier quotes and reviews binders and coverage confirmations
  • Responsible for project assignments as directed by management and working in a collaborative team environment
  • Develops business relationships with Sales, Customer Success, Insurance Ops, and externally our carrier contacts and wholesale partners
  • Deliver consistent and timely follow-up in response to client requests and issues
  • Maintain systems and follow-up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources
  • Assist in processing binders, invoices, and any tax filings
  • Assistance in accounting procedures such as invoicing
  • Assist in creating Certificates of Insurance for Vouch Specialty clients
  • Participate in continuing education to develop professional lines product knowledge
  • Other relevant duties as assigned

 

About you:

  • Minimum of 8+ years of technical commercial insurance experience in a client or market-facing role (e.g., insurance broker/agent/MGA - retail or wholesale, underwriting, or account management)
  • Specializes in services for financial and management liability risks. (e.g., D&O liability, Employment Practices Liability, Fiduciary Liability, Crime, to external threats, like cyberattacks and terrorism)
  • Relationship management: Customer focus, collaboration, interpersonal skills, and conflict management. Demonstrates shared ownership of resolution of conflicts
  • Negotiation skills: Carrier and client negotiation skills. Can secure concessions without damaging relationship
  • Background in managing a portfolio of customers
  • Dependable, positive, and detail-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations
  • Bachelor's Degree in Business, Marketing, or a related field
  • P&C License required

 

Nice to have: 

  • Exposure to and passion for early-stage startups and/or high-growth environments, someone who embraces change
  • Insurance industry designations preferred but not required (RPLU, CPCU, ARM, CIC)
  • Global insurance and/or business experience is highly desirable

 

Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time (Unlimited PTO)
  • Wellness allowance ($80/month)
  • Technology allowance ($100/month)
  • Monthly Doordash credits ($80/month) 

 

Vouch believes in putting our people first, and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal opportunity employer and celebrate the diversity of our growing team. 


If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@vouch.us. #LI-Remote

 

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