Senior Product Manager – Platform Services

Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.


Why this role matters

At Vonage API Platform Group we believe we’ve just scratched the surface of enabling developers to embed communications into any apps or devices using APIs. 

We're in search of a Senior Product Manager to lead the strategy for our new Notifications, Config and Events platforms, ideally with a technical background and a solid understanding of APIs. If you're currently in product management or possess experience in a related technical field, we encourage you to apply and bring your expertise to our team.

As part of the Vonage team, you will deliver groundbreaking platform products and features to drive the adoption of our CPaaS Platform across the globe. You will be providing the vision and strategy for key areas of the Vonage API Platform and working cross functionally to achieve your vision. 


What you will do


  • Formulate the strategy, concepts, product requirements and use cases for our new notifications platform across the business.
  • Manage the product roadmap of our existing and new notifications and config platforms, overseeing changes and driving onboarding from other lines of business.
  • Cross-functional Collaboration - Working closely with engineering, design, marketing, sales, customer support teams, Product Managers, BI, Finance & Legal to define their requirements for Notifications, how we interact with the rest of the business and how we drive growth for ensure alignment on product goals, priorities, and timelines.
  • Technical Understanding - Having a solid understanding of the technical aspects of notifications, account management systems, authentication, authorization, and security protocols.
  • Work with other Product Managers, BI, Marketing, Engineering, Operations, Finance & Legal to define their requirements for growing the platforms, how we interact with the rest of the business and how we drive growth for Vonage.
  • Grow, manage and deliver new features for the service including:
    • Scalability
    • Unification of notifications platforms across Vonage.
    • Security considerations
    • Ensure we aid the delivery of key business pillars
    • Regionalisation
    • Self service configuration
    • Supporting tools
  • Work with Engineering to oversee the delivery of new features and products
  • Integrate user and customer feedback and performance metrics continuously into plans
  • Understand the competitive landscape and how platform capabilities can enable Vonage to differentiate from its competition

What you will bring

  • Experience with real-time rating platforms of high-volume transactions
  • Experience building API products or using APIs as a developer
  • Knowledge of key data technologies including: Kibana, Kafka, GDS, AWS S3
  • Excellent at building strong relationships with internal and external stakeholders 
  • Ability to communicate with simplicity, precision, and empathy
  • Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Experience using Jira, Confluence and project management tools

What is required for application


  • Computer Science degree or similar technical qualifications
  • Minimum 5 years experience in a relevant sector and function
  • Minimum 2 years of Product Management experience
  • Experience in the delivery of complex real-time rating solutions applied to high-volume transaction industries like telco, financial, SaaS
  • Previous software development experience at some point in your career
  • Experience building API products or using APIs as a developer


  • Masters Degree in Computer Science or Business Management

Skills & Experience

  • An understanding of developer experience, business system integration models and APIs highly desirable
  • A track record driving change and influencing others both internally but also externally (eg partners, related industry etc)
  • Some experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Highly analytical and at ease with influencing others through facts, insights and great presentation abilities
  • Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader
  • Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals
  • Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work.

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Company pension
  • Life assurance
  • Income Protection
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Train Season Ticket Loan
  • Private Medical
  • Dental & Eye Cover
  • Gym Membership Loan
  • Enhanced Maternity and Paternity Leave
  • Career progression
  • Training  
  • Industry conferences
  • Free snacks and food 
  • Beer O’clock Fridays
  • Work laptop
  • Secure bicycle storage 
  • Discounts in London attractions through TasteCard Loan and BUPA, the medical provider
  • Social meetups, i.e. yearly Hackathons, etc


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