Ops Engineer role will be responsible for all aspects of engineering for applications supported by Vonage, which includes: deploying, configuring, administering, maintaining, and troubleshooting issues. Further responsibilities include (but not limited to) evaluating application configurations, application design and involvement in project-oriented tasks. Additionally, they must also be able to work independently and as part of a team, and be able to communicate effectively with both technical and non-technical audiences. The engineer will be working in a very dynamic environment with fast-paced turnaround times, including 24/7 rotational on-call support and involving interactions with other team members, product managers, QA and Dev resources in an agile environment.
Essential Job Functions
Support a wide array of backend applications which includes deployments, on-call, maintenance, troubleshooting and applying periodic and continuous updates
Ability to complete individual tasks end-to-end independently but working with a larger team to accomplish bigger objectives
Determine and provide feedback on areas of improvement in process and procedure for team
Assist in the development, implementation, documentation and adherence to Application standards
Provides direction and guidance in the documentation of new procedures and standards
Perform analysis, notification, and trending of application statistics gathering
Ability to take ownership of group projects and complete all tasks on schedule
Ability to resolve and provide a root cause analysis for any production issues. Should also be able to implement ad hoc fixes to resolve issues
Ability to coordinate, configure and manage a test/lab environment, creating test plans for new versions of Applications
Work closely with Care, Development, NOC, Network Engineering, Infrastructure, monitoring and other teams to resolve trouble tickets and test new application releases
Ability to work as a member of a team and independently
Provide 24/7 on-call/support of production applications
Specific Requirements, Skills & Education
5+ years of experience in Ops or related role
Understanding of key technologies: Linux, Application or OS tuning, Networks (TCP/IP), DNS, Relational Databases (Oracle, MYSQL, EDB). SIP (Session Initiation Protocol), PERL is a plus
Linux systems knowledge (performance tuning, basic networking, file systems)
Experience with version control systems like Git, SVN etc
Scripting including python, shell, java script and DB scripting
Strong troubleshooting skills
Experience with Agile development methodologies
Additional Skills (would like to have but not required)