Operations Engineer

 

Ops Engineer role will be responsible for all aspects of engineering for applications supported by Vonage, which includes: deploying, configuring, administering, maintaining, and troubleshooting issues. Further responsibilities include (but not limited to) evaluating application configurations, application design and involvement in project-oriented tasks. Additionally, they must also be able to work independently and as part of a team, and be able to communicate effectively with both technical and non-technical audiences. The engineer will be working in a very dynamic environment with fast-paced turnaround times, including 24/7 rotational on-call support and involving interactions with other team members, product managers, QA and Dev resources in an agile environment.

 

Essential Job Functions

  • Support a wide array of backend applications which includes deployments, on-call, maintenance, troubleshooting and applying periodic and continuous updates
  • Ability to complete individual tasks end-to-end independently but working with a larger team to accomplish bigger objectives
  • Determine and provide feedback on areas of improvement in process and procedure for team
  • Assist in the development, implementation, documentation and adherence to  Application standards
  • Provides direction and guidance in the documentation of new procedures and standards
  • Perform analysis, notification, and trending of application statistics gathering
  • Ability to take ownership of group projects and complete all tasks on schedule
  • Ability to resolve and provide a root cause analysis for any production issues. Should also be able to implement ad hoc fixes to resolve issues
  • Ability to coordinate, configure and manage a test/lab environment, creating test plans for new versions of Applications
  • Work closely with Care, Development, NOC, Network Engineering, Infrastructure, monitoring and other teams to resolve trouble tickets and test new application releases
  • Ability to work as a member of a team and independently
  • Provide 24/7 on-call/support of production applications

 

Specific Requirements, Skills & Education

  • 5+ years of experience in Ops or related role
  • Understanding of key technologies:  Linux, Application or OS tuning, Networks (TCP/IP), DNS, Relational Databases (Oracle, MYSQL, EDB). SIP (Session Initiation Protocol), PERL is a plus
  • Linux systems knowledge (performance tuning, basic networking, file systems)
  • Experience with version control systems like Git, SVN etc
  • Scripting including python, shell, java script and DB scripting
  • Strong troubleshooting skills
  • Experience with Agile development methodologies

 

Additional Skills (would like to have but not required)

  • AWS technologies like AWS CI/CD pipeline, EC2, EKS, Lambda, CloudFront, S3, SNS, SQS
  • Experience with VOIP and related protocols (SIP/RTP)
  • Experience with provisioning and troubleshooting of VOIP devices

 

Education

  • Bachelor's degree in Computer Science or equivalent experience

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