Vonage Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

As a Global Sales Development Operations Manager, you:

  • Drive & continually strengthen cross-department collaboration between Sales, SDR, Marketing & DG
  • Align & organize teams to create increased awareness and precision of inbound and outbound campaigns
  • Bring a higher level success of support, planning & execution of pre/post process internal & 3rd party Regional Events process
  • Stay up to date on current events both internally & externally and plan/react when needed/appropriate
  • Create a strong & formal feedback loop process for internal partnerships
  • Partner with SAO Training team/Product Marketing team for ongoing SDR team product knowledge/education/updates


What You'll Do:

  • Own & update weekly global SDR team focus calendar
  • Create & own virtual Marketing Event Calendar
  • Host a Bi-Monthly Outreach Meeting for Sales, Marketing, SDR leadership to connect to review upcoming events, Marketing campaigns & Crunchbase campaign plans/efforts
  • Create & be the point of contact for “Leavers” process (necessary processes for when a team member leaves the org/team)
  • Work with local SDR, sales & Marketing teams for awareness of what’s going on with DG/marketing efforts
  • Host Outbound checkpoints with marketing counterparts
  • Monitor BI & take action when rates/ratios start to dip in metrics
  • Work with global SDR outbound leaders, SDR management & Dept leader to initiate spiffs & special projects wherever/whenever appropriate/needed
  • Connect global sales leadership regularly to provide & receive direct feedback of SDR Marketing activity
  • Point of contact for SDR + Marketing event coordination organization/ setup/ strategies
  • Responsible for creation of Pre/Post internal + external events plan
  • Create SLA for internal & 3rd parties to set event expectations & timing
  • Schedule Pre & Post connects for SDR + Marketing teams
  • Outreach sequence & content creation
  • Notify SDRs when Post-Event Outreach sequences are ready as well as provide Lead List to reps for immediate response
  • Meeting with & rolling out to corresponding geographic SDR team members 
  • Create reporting for tight connection of pre/post event SDR team results to Campaigns


  • Cleanup
  • Lead Content creation
  • Monitor BI inbound results for each region and take action when needed
    • MQLs declining
    • MQL:Appt declines
    • Inbound appt creation declines
    • Inbound appt:Opp declines
  • Weekly global new non responded to mql check in with SDRs and SDR mgrs 

What We Look For:

  • B.Sc level degree or equivalent practical experience.
  • 3+ years of successful experience in Technology sales development or sales operations
  • Language: English
  • Experience with Salesforce.com and Outreach.io


What's In It For You

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.


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