Vonage Engineering Mission: We embody the notion of be what’s next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.


Why this role matters

Vonage is seeking for a Senior UC engineer (UCaaS) that is well versed with VoIP technologies and BroadWorks based UCaaS platform. In this role, the engineer is responsible for all the activities involved in growing and maintaining the enterprise UCaaS platform. Some of these activities include maintenance, upgrades, troubleshooting, monitoring, building, capacity planning, documenting, mentoring junior members and cross-team collaboration. The Engineer is expected to support on-call responsibilities during normal business and after hours. The Engineer is also responsible for leading large projects and closely working with customers, product, support and other external stakeholders. 

We are looking for a professional who is customer focused, curious by nature, always striving to learn and committed to approaching challenges with an open and positive mindset.


What you will do

  • Independently manage large and complex projects requiring high levels of functional integration.
  • Perform lifecycle management of unified communications features, applications, related voice systems and network equipment.
  • Play a consultative role, helping put in place the right people, processes and tools to define, execute and deliver project success.
  • Monitor communications and utilization trends, making design and implementation recommendations to improve services and scale infrastructure.
  • Support the installation of new or modified hardware, operating systems and software applications.
  • Provide technical guidance and advice to less experienced team members and to colleagues on cross-functional teams.

What you will bring

  • At least 7+ years of experience in geo-redundant architecture, deployment, maintenance and troubleshooting of BroadWorks based UCaaS platform. 
  • Hands-on experience working with SBCs, WebRTC,  soft clients, device, call recording, voicemail and other ancillary services.
  • Strong understanding of OCI, XSI, CTI and other type of integrations
  • Advanced knowledge in all the protocols used in VoIP environment such as SIP (using UDP, TCP & TLS), RTP, SRTP, RTCP, DNS, DHCP and NTP
  • Ability to isolate issues by troubleshooting Device, BroadWorks, access SBCs, peering SBCs, carrier and network across Vonage and customer environments. 
  • Working knowledge of UNIX and Linux operating systems
  • Familiarity with scripting languages like shell, Python, PHP and Perl
  • Excellent communication skills, including writing, speaking and listening.
  • A strong desire to learn, build and grow.
  • Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions

What is required for application

  • Bachelor’s Degree in Engineering or related technical field.
  • Prior experience (7+ years) in a Communications Engineering or related position.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.


Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. 



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