• Organization: Vonage Communication Platform (VCP) Product Operations
  • Location: London, UK or Remote
  • Travel Requirements: Light travel 


VCP Product Management Mission: We bridge technology and business needs to deliver exciting, innovative new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. We challenge the status quo and strive to redefine the very nature of communications and what our customers think is possible


Why this role matters

Vonage is looking for a passionate Product Agility Coach to help product management teams across all portfolios - Communication APIs, Unified Communications, Contact Centers - on their toughest challenges and creating/giving them the tools they need to deliver product innovation and value to our customers. You should be an expert in Lean/Agile practices and a proven track record on supporting Product Transformation. You will be responsible for enhancing the product lifecycle framework that will mitigate uncertainty when it comes to making product decisions and maximize our ability to meet the customer needs. You will be responsible for leading, implementing and coaching Agile methodologies and frameworks across all major product lines ensuring that Vonage resources are coordinated in the most effective manner and we are delivering fast & best in class solutions to our customers. You will be working across different engineering and non-engineering teams involved in delivering a product for our customers, including developers, product managers, support, marketing, sales, developer relations and other relevant teams. You will be working with senior leaders across different teams to get alignment and facilitate prioritisation & investment decisions. 

You will be part of the Product Operations team whose purpose it is to help improve the health and effectiveness of the organisation making our Product Lifecycle Management(PLM) process more effective and  efficient by the adoption of agile/lean principles and practices.  As a team, we work closely together, help each other and learn from each other.


What you will do

  • As a coach, you will be required to leverage high levels of emotional intelligence, active listening, and communication skills, and have demonstrated experience in facilitation, mentoring, training and professional coaching, which has led to achieving impactful change. The coach is capable of navigating conflict and working in an ambiguous environment to ensure achievement of stakeholder objectives.
  • Manage key initiatives helping the product team operate as effectively as possible, including collaborations, processes and tools we use and the way we communicate with our stakeholders
  • Plan, coordinate, and drive discipline cross-functionally around the way we build and launch new features and products 
  • Use and drive adoption of portfolio management tools (e.g. Jira Align),  to make the planning process more effective
  • Identify, adapt and implement good and best practices with collaboration and experimentation and coaching
  • Use metrics to identify and explore changes
  • Run and review quarterly planning process across product portfolios
  • Capture, report and drive product delivery metrics
  • Maintain and Improve existing Definition of Done framework. Create & facilitate appropriate forums for planning & managing Definition of Done. Run initiatives to improve adoption of Definition of Done across Vonage.
  • Support tooling (Wiki, JIRA, Align etc.) 
  • Optimize the new product request  intake process and improve visibility to stakeholders outside the product organization

What you will bring

  • Good understanding of the Software Development Lifecycle phases and processes
  • Strong prioritization, roadmap development and risk management experience is required, as this role will work with all levels to help the organization use Agile and Product Management best practices as a strategic asset of culture change and business value generation. The coach is well-versed and has demonstrated experience in Product Life Cycles and is knowledgeable in agile tools and techniques
  • Good knowledge or experience in Agile methodologies and frameworks like Scrum, Kanban, SAFe 
  • Good knowledge in Product Development & Management tools (JIRA, Rally, Align etc.)
  • Experience with cross-functional project coordination
  • Experience in Product Lifecycle Management processes for a technology business in a lean & agile organization - across product, engineering, sales, marketing and support services
  • A passion for agile and lean software development. Showcase a broad knowledge of agile methods, techniques and a solid foundation in agile and lean principles.
  • Experience in influencing senior leaders without authority as you will be driving discussion with a lot of senior leaders in the organization to get alignment on key initiatives.
  • Experience in identifying and implementing continuous improvement efforts and coach team on agile principles and best PLM practices
  • Highly productive individual contributor - this role requires a “hands-on approach” in developing, delivering and supporting product delivery processes.

What is required for application


  • Bachelor’s Degree in Engineering, Computer Science or related field. 
  • 4+ years of experience in product life cycle management, program management, portfolio management or as a Scrum Master or RTE in a high technology setting
  • A passion for agile and lean product management. Showcase a broad knowledge of agile methods, techniques and a solid foundation in agile and lean principles.
  • Someone who has worked as Scrum Master or RTE in the past will be a huge positive.
  • Added advantage if you have any SAFe or Agile certification.

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Company pension
  • Life assurance
  • Income Protection
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Train Season Ticket Loan
  • Private Medical
  • Dental & Eye Cover
  • Gym Membership Loan
  • Enhanced Maternity and Paternity Leave
  • Career progression
  • Training  
  • Industry conferences
  • Free snacks and food 
  • Beer O’clock Fridays
  • Work laptop
  • Secure bicycle storage 
  • Discounts in London attractions through TasteCard Loan and BUPA, the medical provider
  • Social meetups, i.e. yearly Hackathons, etc

Potential Next Career Move: Senior Product Agility Coach


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