Vonage Product Management Mission: We bridge technology and business needs to deliver exciting, innovative new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. We challenge the status quo and strive to redefine the very nature of communications and what our customers think is possible.

 

Why this role matters

Reporting to the Head of CCaaS Product Management, you will be one of the senior members of the product management team, who together encompass our core CCaaS product, including but not limited to; IVR, Omnichannel, Cadence, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce, Microsoft Dynamics, ServiceNow and ZenDesk. You will help define the vision, mentor other team members, represent Contact Center as an evangelist both internally and externally, and be a business owner and driver for this pivotal part of our business.

We strive to understand customer needs, create game changing technology innovations, and make a real difference to the way our customers do business. You will play a key role in bringing this to life.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

Market Research and Customer Interface

  • Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process.
  • Work closely with key user groups to drive shared learning and collaboration through our community.
  • Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs.
  • Work with Analysts to understand industry direction and validate the Vonage strategy.

Product Life Cycle Management

  • Help develop the strategic direction of the CCaaS applications, aligning with our business goals.
  • Empower and supervise key internal stakeholders to deliver the roadmap.
  • Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities.
  • Develop or contribute to the development of product collateral – FAQ documentation, white papers and customer success stories.

Go-to-Market & Revenue Generation

  • Collaborate with Marketing, Sales and Business Operations to develop and drive product-specific go-to-market strategies.
  • Define partnering strategy with resellers, system integrators and complementary technology suppliers.
  • Determine the most effective packaging, pricing and positioning for products; work with product marketing to develop product messaging.

What you will bring

  • Strong experience in delivering and growing successful products, ideally in the cloud communications space. 
  • Strong experience in Agile Development practices.
  • Advanced proficiency with the technical elements of product design, development and application.
  • Demonstrated experience in creating and executing on a product vision in a high technology setting.
  • Understanding of the competitive and upcoming technology landscape.
  • Experience in sourcing, incorporating, and managing third-party products and OEM relationships.
  • Ideally experience with Cloud Contact Center (AI, ACD, IVR, CTI technologies).
  • Ideally experience working with one or more of the following; Salesforce, MS Dynamics, ServiceNow, ZenDesk.
  • Ideally experienced in multi-tenant SaaS space.

What is required for application

Required

  • Fluent in English 
  • Bachelor’s Degree in Engineering, Computer Science or related field. 
  • 5+ years’ experience in product management in a technology setting.

Preferred 

  • Master’s Degree.
  • 5+ years’ contact centre experience.

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Medical cover
  • Health Savings Account
  • Dental and Vision Cover
  • Income Protection
  • Maternity/Paternity Leave
  • Retirement Plan
  • Telehealth
  • Tuition Reimbursement
  • Legal plan
  • Career progression
  • Training  
  • Industry conferences


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