Type: Fixed Term Contract (8 months, possibility to extend on a rolling monthly basis up to 10 months)
Vonage Product Management Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Within this context, a core responsibility of the Vonage Developer Relations (DevRel) team is to engage, support and work with developer communities.
Our team’s mission is to support and enable Vonage developers to build robust applications using our Communication APIs. Acting as the connecting link, we aim to facilitate meaningful and sustaining relationships between developers and Vonage. We advocate for inclusive communities that are built around learning and knowledge sharing. We are intentional about creating a Vonage developer community that is diverse, inclusive and with a positive social impact output, and support the wider tech community to do the same.
Why this role matters
As Head of Community at Vonage you will strategise, implement and report on engagement programs for developers in order to drive awareness, increase activation and boost retention. You will lead a team to deliver projects, collaborate with leadership and own the overall success of the initiative. The individual in this role will play a key part in the success of the program by understanding developers’ needs and taking the necessary steps to ensure we are equipped to authentically and effectively serve them.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
Own and execute the overall strategy to drive awareness, engagement, and retention across our own developer community and third party communities we collaborate with. Work and report to the Director of Developer Relations and Vonage leadership as needed.
Report on goals and metrics set for developer community initiatives, connect your team’s work to their growth, evaluate and iterate to improve engagement and decision-making
Support and grow a team of Community Managers to conceptualise and execute online activities for developers
Oversee and help execute as needed across operations, logistics, budgeting, communications and measurement of virtual events, campaigns and other engagement programs
Collaborate with Marketing, Product, Engineering and other departments within Vonage to ensure alignment and representation of our developer community
Lead efforts to gather feedback from the community and bring those insights to the appropriate internal teams to enhance our developer experience offering
Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
Produce content or work with collaborators for social media, blogs, events, announcements and more
Hire and work with external vendors on strategic consulting projects, design collateral and swag
What you will bring
We’re looking for someone who is familiar with global tech communities and ecosystems - an excellent communicator and leader with experience in building communities.
What is required for application
Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
Strong hands-on community building or equivalent background, with an emphasis on online tech communities
Excellent written and verbal communication skills - you’re a strong communicator and show patience when teaching others
Experience managing direct reports
Ability to work independently and autonomously organise work
Experience running developer champions or other ambassador programs
Background in building tech communities centred around APIs
Experience working in and/or managing remote global teams
What is in it for you
Unlimited paid annual leave
Flexible working hours
Cycle to work scheme
Payroll Giving for Charities
Train Season Ticket Loan
Dental & Eye Cover
Gym Membership Loan
Enhanced Maternity and Paternity Leave
Free snacks and food
Beer O’clock Fridays
Secure bicycle storage
Discounts in London attractions through TasteCard Loan and BUPA, the medical provider