• Location: UK preferred; Europe considered too

Vonage Product Management Mission: Vonage API is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

 

Why this role matters

Technical Writers at Vonage help author high-quality developer-focused documentation delivered on the Vonage API Developer Platform (developer.vonage.com). 


As a technical writer at Vonage you will work as part of the Product and Developer Experience (PDX) team to create new content, update and improve existing content, and ensure the API Developer Portal is an amazing resource offering a great developer experience. You’ll be working as part of a remote-first team that has years of experience with virtual collaboration across multiple countries and timezones.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

  • Contribute to the technical content strategy with other stakeholders including members of the PDX and Product teams
  • Encourage people across the Vonage organization and the developer community to contribute to the API Developer Portal
  • Translate product technical specifications into developer-enabling documentation
  • Integrate developer feedback continuously into your plans and documentation
  • Maintain knowledge of communications, APIs, and related technologies
  • Demonstrate writing best practices and maintain awareness of practices, tooling and trends from which our documentation will benefit 
  • Work as part of the PDX team to support the Product and Marketing teams and ensure the documentation is in line with the positioning and branding of our products
  • Ensure ease of contribution to  API Developer Portal through providing clear contribution guidelines and direct coaching 
  • Help Vonage become recognised for excellent developer experience through highly usable and open sourced documentation
  • Collaborate with other Vonage employees and community contributors on documentation

What you will bring

We believe variety helps seed creativity. So, as part of the PDX team responsibilities may also include:


  • Providing feedback on APIs, SDKs, documentation and product functionality
    • Individual opinion and insight
    • Via discussions with the developer community
  • Building and maintain open source code examples and demonstration apps
  • Representing Vonage at events
    • Hackathons
    • Sponsorship booths
    • Meetups
    • Conferences
    • Talks
  • Providing support via social channels such as Twitter, StackOverflow the Nexmo Community Slack, and encourage issues to be raised on GitHub
  • Supporting early adopters and key customers with integrations
  • Creating opportunities for other Vonage employees to engage with the developer community
  • Helping with recruitment through referral of strong technical candidates for roles at Vonage

What is required for application

Required 

  • Empathy
  • Experience of writing technical documentation for REST/Web APIs
  • Experience of SaaS/PaaS products
  • Knowledge of authoring documentation in Markdown
  • Knowledge using of git and GitHub to collaborate with others
  • Knowledge one of the following languages: JavaScript, Ruby, Python or PHP

Preferred

  • Experience of writing technical documentation for SaaS/PaaS products
  • An understanding of Swagger/OpenAPI v3, API Blueprint or RAML

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Company pension
  • Life assurance
  • Income Protection
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Train Season Ticket Loan
  • Private Medical
  • Dental & Eye Cover
  • Gym Membership Loan
  • Enhanced Maternity and Paternity Leave
  • Career progression
  • Training  
  • Industry conferences
  • Free snacks and food 
  • Beer O’clock Fridays
  • Work laptop
  • Secure bicycle storage 
  • Discounts in London attractions through TasteCard Loan and BUPA, the medical provider
  • Social meetups, i.e. yearly Hackathons, etc



Potential Next Career MoveSenior Technical Writer

 

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