Location: Remote (USA or Canada)

Travel Requirements (post COVID-19): Light travel primarily within the North America (NA) region

Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Within this context, a core responsibility of the Vonage Developer Relations (DevRel) team is to meet developers where they are. This means engaging, supporting and working within developer communities.

Why this role matters

As a Community Manager at Vonage you will work as part of a team to identify key developer communities and community leaders in the NA region in order to establish relationships, understand their needs, and build a collaborative environment to ensure we are equipped to authentically and effectively serve them.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

  • Build our NA community development strategy in collaboration with the rest of the Community team
  • Develop and run virtual events, communications campaigns, online engagement programs and other developer outreach activities
  • Work with internal stakeholders across Marketing, Product, Engineering and other departments within Vonage to deliver the above
  • Work with the wider team to prioritise and decide upon speaking opportunities and event sponsorships that align with the goals of the DevRel programme
  • Foster relationships with community organisers and create collaborations on sponsored event activations, educational programs and other initiatives
  • Interact with community members online on channels such as Slack and Discord
  • Produce and work with collaborators on content for social media, blogs, events, announcements and more
  • Compile post-event and other activity write-ups and reports to help analyse outcomes
  • Measure success of projects and activities and ensure these are evaluated in order to improve engagement and decision-making 
  • Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
  • Manage budgets, run logistics and perform other admin work as needed
  • Work with designers, creatives and other vendors on design collateral and swag

What you will bring

We’re looking for someone who is familiar with the local tech community and ecosystem - an excellent communicator with experience in building communities. 

What is required for application

Required 

  • Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
  • Strong community management background, with an emphasis on local tech communities in the NA region (specifically US and Canada)
  • Excellent written and verbal communication skills. (We primarily communicate in English, but other languages are always a plus!)

Desired 

  • You’ve organized meetups or smaller events in the past
  • You’ve run developer engagement or champions programs
  • Ability to write basic code snippets in any language of your choosing
  • Experience speaking at conferences, user groups, or meetups

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Medical cover
  • Health Savings Account
  • Dental and Vision Cover
  • Income Protection
  • Maternity/Paternity Leave
  • Retirement Plan
  • Telehealth
  • Tuition Reimbursement
  • Legal plan
  • Career progression
  • Training  
  • Industry conferences

Potential Next Career Move: Senior Community Manager

 

#LI-ML1

Apply for this Job

* Required

  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Vonage are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.