Travel Requirements (post COVID-19): Light travel primarily within the North America (NA) region
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Within this context, a core responsibility of the Vonage Developer Relations (DevRel) team is to meet developers where they are. This means engaging, supporting and working within developer communities.
Why this role matters
As a Community Manager at Vonage you will work as part of a team to identify key developer communities and community leaders in the NA region in order to establish relationships, understand their needs, and build a collaborative environment to ensure we are equipped to authentically and effectively serve them.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
Build our NA community development strategy in collaboration with the rest of the Community team
Develop and run virtual events, communications campaigns, online engagement programs and other developer outreach activities
Work with internal stakeholders across Marketing, Product, Engineering and other departments within Vonage to deliver the above
Work with the wider team to prioritise and decide upon speaking opportunities and event sponsorships that align with the goals of the DevRel programme
Foster relationships with community organisers and create collaborations on sponsored event activations, educational programs and other initiatives
Interact with community members online on channels such as Slack and Discord
Produce and work with collaborators on content for social media, blogs, events, announcements and more
Compile post-event and other activity write-ups and reports to help analyse outcomes
Measure success of projects and activities and ensure these are evaluated in order to improve engagement and decision-making
Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
Manage budgets, run logistics and perform other admin work as needed
Work with designers, creatives and other vendors on design collateral and swag
What you will bring
We’re looking for someone who is familiar with the local tech community and ecosystem - an excellent communicator with experience in building communities.
What is required for application
Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
Strong community management background, with an emphasis on local tech communities in the NA region (specifically US and Canada)
Excellent written and verbal communication skills. (We primarily communicate in English, but other languages are always a plus!)
You’ve organized meetups or smaller events in the past
You’ve run developer engagement or champions programs
Ability to write basic code snippets in any language of your choosing
Experience speaking at conferences, user groups, or meetups
What is in it for you
Unlimited paid annual leave
Flexible working hours
Health Savings Account
Dental and Vision Cover
Potential Next Career Move: Senior Community Manager