Technical Support Engineer - Generalist (Anywhere in US)
San Francisco, CA
Vonage Technical Support Mission
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As a Technical Support Engineer (Generalist) for our API Support group, you will provide first-class support to our rapidly growing customer base. Our Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They also have great judgment and personal organization habits to ensure every customer issue gets the right focus.
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What's required for application
Bachelor's Degree in Computer Science or related field
At least 1 year of Technical Support experience in either the telecommunications or technology sectors
What you're good at
Adapting your communication style to customers with a wide variety of backgrounds and levels of expertise
Following processes, unless customers are better served by breaking our rules
Multi-tasking between Support tickets
What you're great at
Providing customers with lightning-fast response and resolution times, combined with great communication
Fascinated with problem solving, have a natural curiosity and can demonstrate the ability to learn rapidly
Communicating effectively (both verbal and written) with our customers and internal stakeholders
Handling high levels of inbound customer support requests
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.