Vonage Facilities Mission

We develop and keep our working environment safe, functional and comfortable for our employees. Our team members apply technical and systems expertise to maintain the company’s buildings and grounds. We identify opportunities for improving/enhancing current processes, systems and physical property. Above all, we construct, maintain, equip, enhance and support our offices, grounds, and environment with a strong commitment to customer service and satisfaction. As an integral part of the organization, we carry out our duties with pride and professionalism.

Why this role matters

Facilities Management oversees design, planning, construction and maintenance of equipment, buildings, offices and other facilities. We plan, estimate, budget and schedule the full range of facilities activity and projects. We also manage building space, including layout, safety, expansion and general day to day operational office services. The Manager, Facilities, assumes responsibility for ensuring and maintaining an effective and functioning office / facility operation across a series of assigned locations.


What you will do

  • Perform or lead the performance of all facility and office management functions, including:
    • Renovation
    • Security
    • Relocation
    • Assisting staff with office-related questions
    • Vendor management
    • Office budget oversight
    • Planning and facilitation of office visits
    • Reception and Administrative oversight
  • Provide managerial guidance to teams / team members performing:
    • Office space configuration
    • Spot cleaning, repairs and painting
    • Office and/or security monitoring
    • Reception and Administrative oversight
    • Office supplies
  • Negotiate and maintain office vendor contracts
  • Manage office vendor relations, including regular communication of needs, tracking and approval of invoices and timely issue resolution
  • Monitor facilities reporting documents to ensure efficient and effective service delivery, maintenance and repair.

What you will bring

  • Experience leading a group of facilities and administrative team members
  • Advanced knowledge of preventive maintenance, lockout, electrical and HVAC maintenance and repair
  • Advanced understanding of occupational hazards associated with equipment and facilities maintenance and repair
  • Advanced understanding of facilities-related integrated work management systems (e.g. space planning, work order management, project management)
  • Knowledge of appropriate ISO, EPA, OSHA and similar standards
  • Strong understanding of business continuity and emergency management procedures.
  • Ability to:
    • Manage an office management / maintenance program.
    • Oversee and advise others on task and project management.
    • Juggle competing priorities.

What is required


  • Associate or Bachelor’s degree preferred
  • Prior leadership experience

Appropriate facilities maintenance certification

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Potential Next Career Move: Senior Manager, Facilities

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position.



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