• Organization: Vonage API Group Product
  • Location: London, UK
  • Travel Requirements: Light travel primarily to US (East Coast)
  • Posting Date: TBD

Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

Why this role matters

Our ability to support deliverability and scalability of all our products, the underlying services that support these products are critical to the overall success of the Platform. From Cost management through to our Numbering Plan we need to build the best solutions for our Routing capabilities.

With the largest global CPaaS network our reach is continually expanding. Which is why we are looking for a dedicated Technical Product Manager to take our unique capabilities to the next level.

What you will do

  • Own, maintain and build best in class software services including:
    • Cost Management
    • Number lookup service
    • Numbering plan
    • Routing (SMS & Voice)
  • Define the vision and roadmap for the  Programmable Network in synergy with the Connectivity Product Manager and the rest of the business needs
  • Work with Product Managers, Carrier, Sales, Support and Business Operations to define and prioritise features and improvements
  • Integrate customer feedback and performance metrics continuously into Programmable Network roadmap and direction

What you will bring

  • Experience in delivering complex software through ability to:
    • assimilate complex operational challenges 
    • summarise and articulate in simple form
    • create detailed business and technical requirements
    • work across diverse teams, engage with and inspire 
    • create an exceptional user experience  
    • working with 3rd party systems, vendors and suppliers globally

What is required for application


  • Computer Science degree or similar technical qualification
  • Minimum 5 years experience in a relevant sector and function
  • Minimum 3 years of Product or Operational Management experience
  • Experience building API products or using APIs as a developer
  • Understanding of UNIX/Linux systems and basic sysadmin abilities
  • Understanding of databases (MySQL), SQL queries and data schemas
  • Able to work with data in formats such as CSV, XML, JSON, etc.


  • Previous Operations Support Systems (OSS) experience
  • Hands on experience with complex routing systems ideally from the Voice and SMS Telco sector
  • Possess a basic understanding of the PSTN (T1’s, ISUP Signaling, SS7 Links, E911, CNAM, etc)
  • Previous experience with Telco Numbering Plans
  • Experience working with and building complex web applications
  • Familiar with web technologies e.g. HTML, CSS, Javascript/Typescript and REST
  • Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Experience using Jira, Confluence and project management tools

What is in it for you

  • Unlimited paid holidays
  • Company pension
  • Life assurance
  • Income Protection
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Season Ticket Loan
  • Private Medical
  • Dental & Eye Cover
  • Gym Membership Loan
  • Enhanced Maternity and Paternity Leave
  • Career progression (multiple career paths and examples from current employees)
  • Flexible working hours
  • Industry conferences as a team or individual
  • Free snacks and food 
  • Beer o’clock Fridays
  • Work laptop
  • Secure bicycle storage 
  • Discounts in London attractions through TasteCard Loan and BUPA, the medical provider
  • Social meet ups


Potential Next Career Move: Expert/Director Product Manager


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