Why this role matters

As a Business Analyst (Cost Management) at Vonage, you will be part of the Commercial Operations team that is responsible for ensuring that supplier’s costs are as accurate as possible.

What you will do

  • Manage the operational aspect of the supplier relationships from onboarding to ensuring that costs in our systems are up-to-date on a day-to-day basis
  • Work with the Account Managers to troubleshoot and resolve supplier issues in a timely manner and provide appropriate information when needed
  • Manage the supplier’s Dispute process, when prompted by Finance, investigating large datasets and follow through to resolution
  • Be responsible for executing appropriate SOX checks
  • Work with the Carrier Relations team in order to define and deliver operational efficiencies (understanding in which areas we can improve our agreements with our Suppliers, Routing efficiencies)
  • Support other teams (Finance, Routing, Trading, Sales) in Operational projects, and other areas of the Service Operations team where and when needed
  • Identify areas of improvement; define and manage projects to deliver further operational efficiencies

What you will bring

  • Ability to interpret business requests as well as communicate findings in a user-friendly manner
  • Ability to complete projects with evidence of creative and critical thinking
  • Good understanding of quality and cost key factors of success

What is required for application

  • Bachelor’s degree
  • 2+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
  • Proficient in the use of SQL, Python, Data Visualisation (e.g. Tableau or other), MS Excel or GSheet
  • Strong business analytical skills; ability to apply business logic to design and implement data mining techniques on large data sets
  • Understanding of Data Warehousing

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.


Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position.

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