Location: Remote, Worldwide

We are looking for an experienced developer advocate, technical writer to join us as a Manager on the Developer Education team at Nexmo, Tokbox & Vonage. Our Developer Educators enhance the ecosystem around our technologies through the creation of content covering a wide range of products, services, and programming languages.

You’ll collaborate and coordinate with other Developer Educators, our Developer Advocates, Product and Content Marketing Teams to understand all of the Nexmo, Tokbox and Vonage product offerings and then create regularly written tutorials, blog posts and content series that will engage and inspire developers at all skill levels.

The ideal candidate will have previous experience managing others in either the Developer Education or Developer Relations space as well as a strong background of creativity in how they make topics relatable, how they illustrate tough concepts and data driven in how they gather their ideas and inspiration of what to create next.

Responsibilities:

  • Manage a team of Developer Educators focussed on written content, on our domains and for external publication.
  • Be hands on. Write tutorials and blog posts that engage, educate and inspire developers using the whole suite of Nexmo & Tokbox APIs.
  • Experiment with new and emerging technologies, languages, frameworks and ways to help developers learn about our APIs faster.
  • Collaborate with Developer Advocates, Product, Engineering, Content Marketing and other colleagues to grow and improve the Nexmo and Vonage content output in terms of variety and scope.
  • Define and refine content production processes. You’ll actively look for ways to automate things that require it so the team focus stays on creativity and quality output.
  • Reach developers wherever they are online and drive adoption by understanding their issues, goals and tooling needs. You’ll be keen to use data as well as your own experience to drive this.
  • Discover, guide, and work with, external contributors to ensure we publish content that represents the variety of approaches used by the Nexmo/TokBox developer communities.
  • Monitor external communities like Stack Overflow, Dev.to, Discourse and Slack to identify new pieces of content to create, then make it happen.

Requirements:

  • Empathy.
  • 2+ years experience in a related API/SaaS technology field.
  • Experience of managing and/or mentoring others in Developer Education, Developer Relations, Technical Writing or Coding Bootcamps.
  • Experience of copy editing and writing for audiences of varying levels of skill.
  • An excellent track record of regular publishing, either for another company or on your own.
  • You have a working knowledge of APIs and experience of writing code samples, demos, tutorials or technical blog posts using at least two of the following languages: JavaScript, Python, PHP, .NET/C#, Ruby, Swift/Objective C, Java or Go.
  • You have previously worked as part of a remote team or you are excited about the prospect of being a part of one. 
  • A passion for communications technologies and their business application.
  • Experience of working within cross-functional teams (developer relations, product, marketing, customer success, etc).
  • You are a strong communicator who can explain complex technical concepts in a written manner as well as in person.

Why Nexmo? Our values!

We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to simplify communications between enterprises and their customers by empowering our employees.

We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you, then we encourage you to apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Vonage are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.