Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Account Manager needed to join our team, here at VML Enterprise Solutions.
The opportunity:
At VML Feed Management we specialise in building and optimising shopping feeds to ensure our clients’ products achieve maximum visibility and performance across online marketplaces.
We are looking for a dedicated and knowledgeable account manager to join our dynamic team and serve as a key point of contact for our clients.
As an account manager in feed services, you will play a crucial role in managing client relationships, resolving client requests and driving growth through expert feed management strategies. You will be responsible for optimising shopping feeds for Google Merchant centre and other shopping channels, such as Meta, affiliate, Pinterest, etc. ensuring the highest level of service and performance. You will also need to be able to mentor and assist the junior members of the team.
What you’ll be doing:
- Serve as the primary point of contact for the clients, managing and nurturing the relationships to ensure client satisfaction and growth.
- Resolve client queries promptly and efficiently providing expert advice and solutions related to shopping feed management.
- Actively build, optimise and manipulate data feeds within Feedonomics system.
- Plan and execute growth strategies for clients, leveraging deep understanding of shopping feed channels.
- Working with the account director, you will create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget
- Optimise and manage shopping feeds for GMC, Facebook, Instagram, and other channels.
- Provide clients with data driven insights (audits) and recommendations to enhance their shopping feeds performance.
- Collaborate with internal and external teams to ensure seamless integration and implementation of feed management strategies.
- Stay updated with industry trends and best practices to continually improve service offering.
- Manage client campaigns, ensuring they go live in time. Manage a variety of stakeholders, both internal and external to ensure smooth process.
- Contribute to collaborative team learning and knowledge sharing to strengthen capabilities.
What we want from you:
Qualifications:
- Proven experience in shopping data feed management with a strong understanding of Google Merchant Centre and other channels.
- Excellent client management skills with the ability to build and maintain strong relationships.
- Strong problem-solving abilities with a proactive approach to resolving client queries and issues.
- Experience in feed optimisation techniques, including keyword optimisation and data accuracy.
- Analytical mindset with the ability to interpret metrics and provide actionable insights.
- Strong communication, both written and verbal.
- Detail-oriented with excellent organisational skills.
- Ability to work independently and as part of a team.
Preferred Skills:
- Familiarity with feed management tools, esp. Feedonomics.
- Familiarity and interest in learning FQL (and other query languages).
- Knowledge of e-commerce platforms and digital marketing strategies.
- Previous experience in client-facing tole within digital or e-commerce environments.
What we can offer you:
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:
- Connect Meaningfully
- Inspire Creatively
- Include Purposefully
- Approach Positively
Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-EMEA #LI-HYBRID
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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