Finding the right place to grow your career isn’t (over) easy, so we’re here to help by sharing a few reasons why the grass is greener at Vital Farms. We think you’ll appreciate our focus on Conscious Capitalism, which drives business decisions that benefit all our stakeholders (leading to even better business results). You might be drawn to our innovative approach and refusal to settle for the “way things have always been done.” Or you could find it exciting to grow your skills while working for an industry-leading brand. Whether you’re into our values, our brand, or our egg-cellent puns, we hope you’ll join our Crew and help us change the world 108 square feet at a time!

At Vital Farms, we are proud of our incredible stakeholders, and the diversity they represent from all areas and communities in which we operate and serve. We view this as a source of strength for us and your job is to help us make it even better.

Your Role:

Customer Supply Chain Specialists focus on building and strengthening relationships with both internal and external customers to deliver exceptional service. Your key responsibility is managing customer orders, EDI and manual entry, to resolve exceptions so that orders ship and deliver on time and in full. You will leverage your critical thinking skills to proactively identify opportunities and support the implementation of improvement actions, which requires collaboration both internally and externally. Customer Supply Chain Specialists are subject matter experts for their customers. 

What You'll Do:

  • Responsible for day-to-day order management which includes order entry and resolving all exceptions to ensure timely processing of orders to meet cutoffs.
  • Support exception management of the order ship to delivery cycle to ensure timely processing of Logistics challenges and customer claims.
  • Manage direct relationship with customers as it relates to order management and supply chain to deliver exceptional service that will delight our customers, day in and day out.
  • Identify key metric and other supply chain opportunities, and leverage problem solving skills to support the implementation of improvement actions.
  • Provide insight as it relates to order management, and other supply chain-related process improvements to drive efficiencies.  
  • Become subject matter expert as it relates to customer requirements, and responsible for driving internal awareness to reduce fees and fines.  
  • Work with IT and our external EDI partner to optimize the flow of orders into the ERP system (NetSuite).
  • Support customer, supply chain, and other Company projects with confidence. 

What You Bring to the Table:

  • Bachelor's Degree in a relevant field of study
  • 2+ years of Consumer Goods or Supply Chain experience or relevant advanced education combination
  • Ability to travel 10% for company meetings, team offsites, employee onboarding trips and other business needs  
  • Prior experience working within an ERP system, preferably NetSuite or Microsoft Dynamics365
  • Analytical capabilities with the skillset to generate insight from data and expect the unexpected
  • Experience in Microsoft Power BI or other data visualization software preferred (i.e., Tableau, Spotfire)
  • Strong communication skills with a proven track record of building strong relationships and delivering exceptional customer satisfaction.
  • A high sense of urgency
  • You believe "we" is greater than "me". You know the power of teamwork and celebrate the work of others before your own.
  • Strong sense of empowerment
  • You give a sh*t. About the animals. About relationships. About keeping things real. You believe in acting like an owner and making Vital Farms a place to be proud of.
  • You’re no hero – You know the power of teamwork and celebrate the work of others before your own.
  • You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of.  
  • You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day.
  • You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
  • You don’t walk on eggshells – You’re not afraid to leave the bullsh*t behind and have honest conversations.  

What We Bring to the Table:

  • A fast-paced, energetic, remote environment with passionate people who are leading a movement to bring ethically produced food to the table.
  • Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).
  • Generous retirement contributions: 401(k) + 3% Contribution from Day 1.
  • Annual bonus and equity grant (subject to business results and company approval)
  • Free eggs and butter, along with friends and family discounts.
  • Fun team SWAG that will make you the talk of the town.
  • Professional development opportunities and an amazing team dedicated to your growth.

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