Vise is a venture-backed fintech company focused on closing the financial access gap. Its technology platform automatically creates custom investment portfolios and strategies tailored to life goals, personal values, and the daily ups and downs of the market. With 2500+ client accounts under management, Vise has raised $128 million from investors like Sequoia, Ribbit Capital, and Founders Fund. The company is based in New York.

Develop and support an engaging employee lifecycle experience from onboarding to development and offboarding while delivering operational excellence. Help to build foundational infrastructure with people programs as the company scales. Key point of contact for employee operational questions and issues.  The role requires a combination of exceptional customer service and a passion for working with people, processes, and systems.

Our office is located in One World Trade in NYC. Our office is open with strict contact tracing and protocols. In line with forthcoming local and federal mandates, we require all employees be fully vaccinated, per CDC guidelines, before engaging in in-person work or business related activities. We continue to monitor and follow state and federal Covid-19 guidelines to ensure the safety of our employees and communities.

What you will Own:

  • Create and maintain People Operations process documents and the People team’s intranet (Notion) information pages
  • Be a first point of contact for general employee questions
  • Manage and administer payroll and benefits in partnership with PEO
  • Proactively identify opportunities and execute organizational and operational improvements to support the company scale and enhance employee experience. 
  • Be a culture ambassador, support a variety of culture initiatives to build and strengthen Vise’s culture
  • Accountable for HRIS data including team member files and information changes such as promotions, terminations and transfers. Ensuring the integrity and accuracy of all people data both in the HRIS and ancillary systems.
  • Manage onboarding and offboarding processes in support of best practices in employee lifecycle experience 
  • Work on cross-functional People Operations projects taking into account both operational efficiencies and employee experience throughout employee lifecycle
  • Manage Consultant and Contractor onboarding/offboarding process
  • Advise and guide employees on company policies, benefits and HRIS questions and issues
    • Ensure that the team has a full understanding of operational processes and policies providing guidance, support and training when necessary.
  • Partner with outside counsel to manage immigration program

What you will bring:

  • Passion for employee experience and culture building through process, systems and data, with a people-first mindset.
  • Exceptional ethics and vigilance in maintaining confidentiality and discretion at all times.
  • Effective time management and focus on ensuring data integrity and accuracy for People Operations projects. 
  • Self-directed, detail-oriented problem solver with a strong desire to contribute.
  • Solutions oriented mindset with strong analytical and creative problem-solving skills and a successful track record of implementing processes that scale.
  • The ability to manage and execute multiple ongoing projects and programs with attention to detail and organizational skills.
  • The ability to adapt to a fluid, high-growth environment.
  • Able to combine great people-intuition, business judgment, and discretion in your decision-making.
  • Positive, empathetic with the ability to build trust and solid relationships with the managers, People team, cross-functional internal partners and external providers/vendors
  • Excellent writing and communication skills

Competencies

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, developing mitigation strategies, and taking ownership of the outcome.
  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Driven by process improvement - Reflect on and proactively address the downstream impact of simple workflows and process changes
  • Functional - Familiarity and understanding of a wide range of People programs and  can identify and recommend best practices
  • Project Management - Pursue, plan and execute on projects over an extended period of time with minimal direction.
  • Data Analytics - the ability to work with data – to see patterns, trends and things of note and to draw and communicate meaningful conclusions from them.

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