About VirtualHealth

VirtualHealth is the developer of HELIOS - the first comprehensive platform purpose-built for integrated value-based care and deployed by some of the most innovative healthcare organizations in the country to manage millions of lives. Through the HELIOS platform, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes while maximizing efficiency, improving transparency, and lowering costs. VirtualHealth is a technology innovator and has made the Deloitte Fast 500 in both 2018 and 2019. For more information, please visit www.virtualhealth.com.

The Position: Senior Manager, Client Services

In this client-facing position, you will engage with health organizations to understand their needs, design innovative solutions to streamline care delivery. You will collaborate with product managers, design teams and software engineers to bring in a perspective from the field. Coordination with product success and client success to ensure clients overall product deployment satisfaction.

Ensure Our Customers Succeed:

  • Build and maintain positive relationships with key client personnel
  • Organize and independently lead meetings, presentations, trainings, and demos
  • Efficiently and effectively solve client problems and concerns

Track Milestones:

  • Manage specific project milestones and overall timelines
  • Document project progress and barriers
  • Escalate issues and risks to Leadership in a timely manner
  • Update and deliver project documentation within deadlines

 Build the Platform:

  • Collaborate with product and client teams to discover opportunities for product improvement
  • Gather and consolidate feedback across clients and industry standards for feature development
  • Translate client needs into user stories
  • Create client deliverables to support product adoption
  • Participate in internal and external user stories and design spec reviews
  • Develop area(s) of subject matter expertise

 Grow the Company:

  • Support sales and business development activities as a product and industry subject matter expert
  • Provide input on sales and marketing opportunities
  • Represent Client Services in all forums internally and externally
  • Mentor Client Services Associates/Sr. Associates

 The Candidate:

  • 5+ years in product management, consulting, account management, business analysis or another related field
  • Experience in the healthcare space and with creating user stories
  • Strong ability to understand operational clinical and business workflows
  • Team player who is dedicated to the success of the company, department and their teammates
  • Ambitious individual who enjoys diving deep into the details of complex problems/processes
  • Exceptional communicator and presenter
  • Analytical with impressive interpersonal skills
  • Comfortable traveling up to 50% (post-pandemic)

 The Compensation:

  • Competitive salary
  • Health, dental, and vision Insurance
  • 401K Participation
  • Rapidly growing technology company with upside potential
  • Equity participation in the form of stock options

VirtualHealth is committed to ensuring that information security remains a top priority for everyone. All workers are responsible for the protection of our Information Security and we take the execution of this seriously. Information Security Policies and procedures details and training will be provided during on-boarding.

Each candidate will be subject to a background and reference check before beginning employment.

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