Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide 

The firm’s complementary core offerings—market making, client execution services, and trading venues—give Virtu a competitive advantage in developing and applying innovative tools that deliver efficiencies and performance across the organization. 


Virtu is currently seeking a Triton Coverage Specialist in New York for our global Triton Product Suite.Triton execution management system (EMS) is a global, broker-neutral, multi asset-class platform that combines Virtu’s cutting-edge liquidity, execution, analytics and workflow solutions into one unified and customizable execution interface. The role will principally involve acting in a software support capacity to buy-side Triton Suite client users along with managing training and educating them on functionality and working on new requirements with the Product Management team. The customer success manager will also participate in the sales process specifically in prospect workflow analysis and product demos.

The core requirement of the role is to show a strong aptitude for incident response and triage, customer satisfaction, requirements analysis, and strong collaboration skills with multiple stakeholders and business units. Other favorable experience would include prior employment with an EMS/OMS vendor, familiarity with North American equity markets, FIX protocol, software development and or data base administration, clearing and settlement and algorithmic trading.


  • Proactively train and service clients on EMS related projects
  • Follow incident response protocol and consistently look to refine and improve the process
  • Develop deep relationships with individual client Triton users
  • Educate client Triton users on Platforms product functionality
  • Feed new requests back into the Platforms development team
  • On-going communication with client users to understand their needs and to solicit their feedback
  • Translate user needs into sets of technical requirements for Product Management
  • Work effectively as a member of a Global product team
  • Provide product specialist knowledge on sales calls to clients/prospects


  • 2-7 years industry experience (especially trading workflows)
  • Solid knowledge of EMS / OMS products
  • Strong analytical and problem-solving skills. Any coding or database experience considered favorably
  • Team oriented, strong collaboration skills
  • Strong communication and inter-personal skills. Prior employment in client facing roles considered favorably.
  • Understanding of software development processes (iteration planning, QA, UAT testing etc)
  • A solid grounding in concepts underpinning the electronic trading of cash equities. For example connectivity and routing (FIX protocol), clearing and settlement, algorithmic trading, DMA, OMS & EMS systems, alternative trading venues and smart order routing.


  • SQL knowledge. Ability to perform simple-medium complex queries to extract data
  • Data analysis: Familiarity/comfort taking raw data from logs or databases and structuring so that it can be used for analysis
  • Series 7,  63

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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