Virta is an online specialty medical clinic that reverses type 2 diabetes safely and sustainably without the risks, costs, or side effects of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical  expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission: reverse type 2 diabetes in 100 million people by 2025.

As Virta’s first community manager, you will manage a vibrant, 24/7 community for Virta patients. You will own key community metrics and experiment with driving them forward. You will work closely with the Patient Experience Team and will collaborate with other teams like Ops and Marketing.

Requirements

  • 2-3 years of experience in community management, ideally related to health
  • Stellar writing and communication skills
  • Excellent organizational skills and ability to meet deadlines
  • Experience with data analysis (both quantitative and qualitative)
  • A strong team player who enjoys collaborating, asking for help when necessary, and getting things done without an ego

Responsibilities

Expert on Virta’s intervention

  • Complete internal health coach training and shadowing
  • Do intake calls with prospective patients

Manage a vibrant, 24/7 community for Virta patients

  • Act as primary community moderator for issues that do not require medical input--prompt responses to resolve issues or confusion in the patient community, address any flagged posts or reported users
  • Coordinate with health coach team on their availability to provide coverage for community week over week. Health coach involvement may be on more advanced topics in the community.  
  • Drive towards a patient-driven community (as opposed to Virta-driven community) by experimenting with different tactics that encourage patients to start conversations and be the first responders to other patients’ questions and posts.

Data-driven experimentation with community content and features

  • Own, report and iterate on community metrics
  • Develop a lightweight content calendar and run tests to understand which types of interactions are most impactful for patients and Virta’s business
  • Develop experiments related to community structure, notifications, member status, etc to understand what drives key community metrics forward

Be a strong team player with stakeholders in Operations, Content Marketing and Product

  • Collaborate with the content marketing team and coach team--collect feedback and share learnings from the community that could improve ongoing work on those teams
  • Work with product team on features for the community--identify needs, mock-up feature ideas, prioritize features.

Within your first 90 days at Virta

  • Own, report and iterate on community metrics
  • Become an expert on Virta’s intervention via health coach training and doing intake calls with prospective patients
  • Act as primary community moderator for issues that do not require medical input--prompt responses to resolve issues or confusion in the patient community, address any flagged posts or reported users
  • Draft and implement plan for coach team involvement in community
  • Craft and execute plan to migrate existing community members to Virta’s in-app community
  • Define and run your first 3 community tests with clearly defined metrics
  • Share your early learnings for community with content marketing and coach teams

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative while empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

 

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