Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type-2 diabetes without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission: reverse type 2 diabetes in 100 million people by 2025.

Looking for a meaningful role where you are improving people’s lives?

We’re looking for a seasoned customer success leader to scale our health plan team while growing our relationships and footprint with our existing clients. You should be a subject matter expert at working with national & regional health plans and third party administrators across fully insured, ASO, and Medicare/Medicaid lines of business. As the Senior Director of Customer Success, Health Plans, you have deep experience scaling and leading a team focused on customer growth, retention, and reference ability while extracting & achieving customer KPIs as well.  You have proven expertise navigating rapid change, approaching problems with creativity & curiosity, and partnering seamlessly with internal and external stakeholders to drive critical initiatives forward. 

Virta is at an exciting stage of its growth journey and you will play a critical role in shaping the customer success team and expanding our access to patients across the US. 

This role is open to remote applicants, so please apply regardless of your location.

Responsibilities

  • Scale the team to meet growing business needs, 3-4x the current rate of health plan customers through repeatable process, measurement and presentations
  • Successfully grow our book of business among existing customers
  • Develop and deepen relationships with key stakeholders within our health plan clients 
  • Identify customer program goals and KPIs and demonstrate Virta’s ROI to meet or exceed those goals
  • Manage and mentor a high performing team of customer success & implementation managers
  • Collaborate with sales counterparts on accelerating account expansions and renewals. Identify renewal risks and implement remediation plans
  • Partner with our patient marketing team to expand access, drive adoption and awareness within new & existing customers  
  • Act as a customer advocate internally across our Operations and Product teams to continue to refine the customer and patient experience including customer launches, patient onboarding, enrollment, billing etc. 

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

  • Gain a deep understanding of Virta’s mission, vision, culture and how this role directly impacts health plan customer success
  • Understand the Health Plan book of business and account plans and what to address in what priority for greatest impact (short term and long term)
  • Develop/refine account expansion and renewal plans 
  • Build relationships with our key customers
  • Build relationships internally with key cross functional counterparts in commercial, product, ops and clinical organizations
  • Collaborate with Sales to manage new customer pipeline and launches
  • Have fun and gel with the team!

Must-Haves

  • 12+ years experience experience in leading customer success teams, with a focus on health plans 
  • In depth knowledge of the healthcare ecosystem & industry trends 
  • Experience scaling a customer success organization & managing/mentoring growing teams
  • Ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
  • Track record of implementing metrics driven strategies to drive revenue growth through expansion and account retention 
  • Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
  • Expert customer communication at both executive and functional levels, including presentation and project management skills to align internal and external stakeholders and drive key initiatives forward

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative while empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

  • For this role the compensation range for candidates in Colorado is $152,907 - $175,756 base; information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers. 

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. Virta has a location based compensation structure; there may be a different range for candidates in other locations.

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Virta Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.