Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M people by 2025.

We are looking for a business problem-solver with experience scaling diverse teams across functions. This role requires demonstrated leadership skills, the ability to build cross-functional alignment, strong communication skills, and exceptional analytical ability. As the Director of Operations, you will work with the Coaching and Operations teams, to effectively scale our coaching team. You will be responsible for ensuring coaches are equipped with the tools and training they need so they can sustainably help their patients improve their metabolic health. This person will be responsible for scaling several key systems and processes needed to serve hundreds of thousands of patients including but not limited to onboarding, ongoing training & development, organizational structure, standard operating procedures, continuous process improvement, and quality assurance.   

Responsibilities 

  • Scale the coach team effectively through hypergrowth, maintaining high performance, efficiency and fulfillment 
    • Manage and scale coach onboarding, training, & mentoring in partnership with our HR L&D team to ensure coaches have the knowledge and skills to provide consistent, safe, and quality patient care with the goal of diabetes reversal
  • Develop and manage a robust quality assurance system, tracking key metrics over time to identify opportunities and prioritize them appropriately 
  • Manage health coach processes and workflows in partnership with the clinical, product and compliance teams 
  • Develop a rich ongoing coach curriculum and coach certification program to keep coaches engaged and continuously improving their skills to deliver on our mission
  • Scale managerial capabilities by identifying, developing, and training current and prospective managers
    • Maintain and develop key tools for managers so they are equipped to do their jobs successfully

Requirements 

  • Business acumen; structured problem solving and ability to distill insights from data
  • Interpersonal skills; experience leading both by authority and by influence
  • Crisp written, verbal, and visual communication skills with the ability to take complex, ambiguous concepts and distill them into understandable narrative 
  • Strong project management skills with a focus on prioritization and impact
  • Ability to comfortably interact with any level of internal/external stakeholder or partner
  • Experience leading and scaling front-line teams, ideally those that with a distributed/remote component 
  • Growth mindset and inherent optimism - scaling is tough!

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

  • Meet with stakeholders across the organization to develop a robust whole-business understanding, including those in: clinical operations, enrollment, patient support, legal & compliance, product, recruiting, and finance
  • Understand the Virta treatment, our core philosophies and the strategy to scale so that these can be integrated into the onboarding experience
  • Manage all facets of new coach & provider onboarding & training, including partnering with the mentor team, to ensure Virta can onboard coaches seamlessly while scaling
    • Identify and execute on a few small wins to improve the coach experience
  • Partner with coaching team to develop and roll-out a robust quality assurance process
  • Create a strategic roadmap and plan to decrease the cost of onboarding without sacrificing quality or outcomes
  • Create a process for continuous improvement including owning simulations, debriefs, peer review process, etc
  • Understand the current process for creating and updating workflows and processes and develop and implement an updated process to meet Virta’s needs for scale
  • Partner with Coaching and Operations leadership to identify and execute on opportunities for increased impact within the Virta care team

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative while empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

 

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

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