Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type 2 diabetes and other chronic metabolic diseases without the use of medications or surgery. Our innovations in nutritional biochemistry, data science, and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission - to reverse type 2 diabetes in 100 million people by 2025.

The Enrollment Advisor team at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment. EAs  proactively call applicants to make a personal connection, answer questions, provide support and encouragement, and guide the applicant through the enrollment process. This is a key role in Virta’s growth team, as your work will determine just how many patients have the chance to reverse their diabetes. We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us. The Enrollment Advisor is an organized, empathetic, sales-oriented person with strong customer service  skills who is willing to tackle any challenge and is driven to provide access to the Virta Treatment to the maximum number of people!

Responsibilities:

  • Manages high volume of applicants from start to finish in the enrollment process, and is ultimately accountable for the conversion rate of the applicants
  • Calls and emails applicants regularly (>60-80% of the time on the phone directly working with applicants) to answer questions accurately, with compassion & patience 
  • Becomes an expert on the Virta Treatment, including staying up to date with the details of the science and effectively communicates the science behind nutritional ketosis and diabetes reversal to applicants
  • Works  with confidential health information and/or issues using discretion and judgment
  • Manages applicant funnel via Salesforce
  • Identified bugs, friction in the funnel, and areas for optimization to assist product, development, and marketing teams in rapid iteration and continuous improvement
  • Demonstrates the following qualities: 
    • Desire to grow and excel in a leadership role
    • Reliable/Dependable
    • Growth mindset & problem solving
    • Organizational thinking and project management skills
    • Ability to drive consensus and seeks & respond to feedback
  • Assist with the management and review of various team logistics 
  • Support team success by:
    • Familiarization with the various metrics and Looker reports used by the coach team
    • Reviewing individual EA stats and develop plans for improvement
    • Support EAs with any complex patients as an escalation or problem-solving partner
  • Recruiting/Interviewing:
    • Participate in recruiting, interviews and candidate screening, conduct reference checks for potential EA candidates as needed
    • Own, develop, and create a project/initiative that helps improves our enrollment rates, applicant experience, or EA experience/workflow
    • Demonstrate effective cross functional teamwork, ability to collaborate, and strong communication 

90-day plan

  • Complete the education and marketing training program (80+ hours of work) to become an expert on the Virta Treatment
  • Understand every step of the existing enrollment process
  • Become proficient in Salesforce and all internal systems
  • Shadow and take applicant phone calls 
  • Learn the various responsibilities of the Associate Manager role and assist with the management and review of various team logistics.
  • Learn what key performance indicators (KPIs) are used to track performance and understand how your day-to-day work impacts those metrics.
  • Actively contribute to team culture, learning, and overall process improvements by providing continuous feedback
  • Jump in and identify areas where we can improve to give more applicants access to the Virta Treatment!

Requirements

  • 2-3 years of customer service and inside sales experience (preferably in healthcare)
  • Demonstrated ability to build relationships and trust with others quickly on the phone and via email or text
  • A data-driven ability to use insights from qualitative conversations and quantitative metrics to build stronger relationships with applicants and improve conversion rates & improve enrollment
  • Experience in admissions, enrollment, consultative sales or recruiting roles and a desire to apply those skills to Virta
  • Excited to directly work with our applicants on the phone for >60-80% of their day
  • Excellent written and spoken communication
  • Familiarity with Google Apps; i.e., Gmail, Docs and Sheets and ability to learn basic proficiency in department Salesforce platform
  • Ability to multi-task while staying detail-oriented
  • Desire to learn and share the complicated science and intricate details of Virta’s novel treatment

Values-driven Culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative, empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

 

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided

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