Virta is an online specialty medical clinic that reverses type 2 diabetes safely and sustainably without the risks, costs, or side effects of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical  expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission: reverse type 2 diabetes in 100 million people by 2025.

As a Senior IT Helpdesk Technician you will be one of the early members of Virta’s IT team.  You will be influential in creating the processes and implementing the systems that will define how we support our internal customers (Virtans) as we scale.  This role will touch all aspects of Virta’s operations and contribute by providing training, support and business tools implementations for the organization.

Responsibilities:

  • Provide exceptional consistent day-to-day support for Virta IT customers
  • Document, track, and monitor problems to ensure resolution in the quickest time frame possible; acts as an escalation point for IT management
  • Own and author documentation and processes for repeatable tasks
  • Help drive IT Leadership on strategic initiatives
  • Drive information technology projects and drive project deliverables
  • Maintain inventory of equipment and other IT assets and ensure compliance
  • Actively train and mentor Virta employees on routine IT task and best practices for their success as consumers of IT services
  • Support our IT services: Google Apps, OKTA, Atlassian, Freshdesk etc
  • May maintain relationships with vendors

Minimum Qualifications

  • 4+ years of experience providing support in a professional IT environment
  • Bachelor’s degree preferred or equivalent experience

Preferred Qualifications:

  • Passionate about delivering a world-class customer service experience
  • Determined problem solver who enjoys identifying ways to make things better
  • Experience with client management systems: JAMF
  • Strong OSX Mac experience

Within your first 90 days at Virta, we expect you will do the following:

  • Validate + improve hardware inventory process
  • Update and own on-boarding process (procurement, provisioning & training)
  • Review and improve Virta IT training
  • Update & Automate all internal groups Okta->G Suite to match org structure
  • Identify all services/software in use by each team in org
  • Review services to see where we can increase leverage via Okta
  • Update internal helpdesk ticket flows

 

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative while empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

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