Vermont Information Processing is the country's leading provider of software solutions for the beverage industry.  We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's growth and success have been driven by the excellent relationships that we've built with our beverage customers and partners.  We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.  

VIP is seeking a Support Analyst to join our eoStar division.  Support Analysts have a wide range of responsibilities including phone and email support of the eoStar software suite, assisting with the implementation and training of new customers, and performing quality assurance testing on the eoStar software suite.  The ideal candidate will be passionate about empowering organizations to increase capability for collaboration and scalability.

Primary Responsibilities:

  • Work directly with customers by phone and email to provide support and troubleshooting 
  • Assist with implementation and training by emphasizing training components and providing quality assurance
  • Respond promptly to customer inquiries and evaluating all relevant information to solve problems
  • Direct requests and unresolved issues to the designated resource
  • Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements:

  • At least one year of experience in the customer service field
  • Bachelor's degree or equivalent experience in a customer service role
  • Proven ability to understand, simplify, and communicate technical and business concepts to customers and colleagues
  • Proven ability to display ownership qualities and prioritize assigned tasks
  • Experience with ticketing software and technical skills are helpful, but not required

Desired Attributes:

  • Effective relationship building skills for developing internal and external working relationships, with ability to positively influence others.
  • Excellent verbal, written, and presentation skills
  • Loves a team-based approach
  • Energized by root-cause analysis and complex problem solving

Benefits Include:

  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • ESOP (Employee Stock Ownership Plan)
  • 401k and Profit Sharing
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT) 
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules 

 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company. VIP is committed to taking care of its employees, from the daily perks that make life more fun to the substantial employer investment in our Employee Stock Ownership Plan.  We provide a great work environment and comprehensive benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement program that support a stable future.  Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that folks look forward to being a part of everyday. 

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