Vimeo is looking for an experienced Director of Account Management to manage a team of Account Directors. In this role, you will be responsible for overseeing how Vimeo manages our top accounts. You will run forecast meetings, deal with client escalations and work cross-departmental on refining the customer experience.
If you have a proven track record of exceeding revenue retention goals, growing a SaaS business (preferably in online video), and implementing a go-to-market strategy, we’d love to hear from you.
What you’ll do:
Manage a team of 4 Account Directors responsible for customer satisfaction, revenue retention, and upsell
Manage pipeline and forecast to senior management on a weekly basis
Handle client escalations with a high level of customer-facing skills and sales expertise
Hold 1-on-1 meetings with the team and develop career growth for each individual resource
Create best practices that deliver an increase in productivity and sales results
Communicate with internal stakeholders to improve overall customer experience
Skills and knowledge you possess:
7+ years experience in a customer-facing role within the SaaS industry
5+ years managing a team of individual contributors responsible for revenue retention and upsell
Experience working as a vendor with C-level executives
Knowledge of online video operations
Bonus points for:
Direct experience working for or with an Online Video Platform
Advanced knowledge of Salesforce
Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world’s largest companies.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.