Customer Engineering is a small team that focuses on ensuring our customers have the best experience possible at all times. As a Customer Engineer you will be a technical point of contact for our customers and internal stakeholders. If you are interested in helping others, have a keen eye for quality and love getting your hands dirty solving complex issues at scale, consider joining our team!

What you’ll do:

  • Work closely with other engineers across various teams to provide fixes and improvements to the live video platform enabling significant gains to reliability, scalability and performance
  • Triage and support issues surfaced from Vimeo Live Enterprise customers
  • Identify root cause of reported issues and route to the appropriate technical team
  • Continually improve internal tooling and documentation to empower support teams
  • Be part of a world class group of engineers who build and maintain Vimeo’s video playback and delivery solutions

Skills and knowledge you should possess:

  • Strong communication skills with the ability to work with both internal and external stakeholders
  • Proven track record as a self-starter and independent developer with understanding how to prioritize tasks
  • Strong problem solving abilities combined with the ability to confidently jump across various parts of the video and product infrastructure
  • Capable of writing tests for complex systems to ensure continued and measurable stability
  • Experience with PHP, SQL, JS (React) and cloud infrastructure (GCP/AWS)
  • Experience mentoring others through architectural guidance and code reviews
  • Passion for Vimeo and our creative community

Bonus points: 

  • Experience with various video delivery methods (DASH, HLS, Live/VOD)
  • Consistently keeping up with CDN technology, deployment techniques and data driven development techniques


About us:

Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 230 million users — from creatives to entrepreneurs to the world’s largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

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We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.

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