The Vimeo Customer Support team is looking for a Project Manager to help lead initiatives across our org. In this role, you will manage several projects across different teams within the Support Organization that vary in size and complexity. You will focus on managing expectations and be a conduit between all stakeholders for your Project Sponsor(s).

As Project Manager, you will need to identify stakeholders, create a cadence of meetings in order to update statuses of each milestone of the projects, and update the Project Sponsor accordingly.  We are an ever changing organization and all projects should be approached with awareness of change management.  

What you’ll do:

  • Manage/coordinate several projects simultaneously in a fast paced environment
  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
  • Predict resources needed to reach objectives and manage resources in an effective and efficient manner
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Develop and manage a detailed project schedule and work plan
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
    • Perform quality control throughout project development to maintain the standards expected
  • Ensure clear communication throughout the entire lifecycle of a project (think downstream impact)
  • Effectively communicate expected deliverables to all stakeholders
  • Measure project performance to identify areas for improvement
  • Communicate with leadership on task owner accountability for individuals performance if applicable
  • Create and maintain comprehensive project documentation
    • Develop spreadsheets, diagrams and process maps to document needs
  • Conducting a post-mortem evaluation and identifying the successful/unsuccessful project elements


Skills and knowledge you should possess:

  • Proven working experience in project management
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Project Management Professional (PMP) is preferred
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Experience with project management software tools
  • Experience with change management practices

About us:

Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 230 million users — from creatives to entrepreneurs to the world’s largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

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