The Vimeo Solutions team is dedicated to ensuring our Enterprise clients are getting the most out of Vimeo’s offerings through implementation, training, and ongoing insights.
Vimeo is seeking a manager for our new Client Insights team! As the Manager of Client Insights, you will partner closely with our Enterprise clients and Account Management team to develop and distribute client-specific reporting and insights. In this role, you will be responsible for understanding our client’s unique data needs, interpreting those in the context of our internal systems, and providing actionable results that empower them to run their video business. This role is ideal for a data expert and self starter with experience in the disparate worlds of both working with clients and analyzing data.
What you’ll do:
- Drive the strategy of our new Customer Insights team within Vimeo’s Solutions team
- Work directly with clients to understand their data needs
- Build and maintain reports and dashboards in our BI tools, specifically Looker, to be delivered to clients, providing more depth and transparency
- Perform quarterly platform analysis to develop insights important to our clients and to be leveraged in quarterly business reviews
- Collaborate with our Account Management and Sales teams to provide ongoing resources (documentation, reports, etc.) for our Enterprise-level clients and for our teams to speak confidently about our data capabilities
- Work with the Product, Engineering, and BI teams to ensure integrity and consistency in our data offering
Skills and knowledge you should possess:
- 4+ years experience understanding, packaging, and communicating data for clients in a clear and concise manner
- Proficiency in general database knowledge and tools, with specific background in SQL and Looker
- Accustomed to driving results in a collaborative, fast-paced environment
- Attention to detail and organization, with the ability to prioritize effectively and toggle between long-term goals and short-term tasks
- Experience managing analysts
Bonus points (nice skills to have, but not needed):
- Python skills would be lovely
- Experience with SaaS business metrics, video technology, specifically in OTT or live streaming, is a massive plus
- Nice to have: Working knowledge of Redshift and Snowflake data warehouses
Vimeo is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 200 million users — from creatives to entrepreneurs to the world’s largest companies.