We are looking for an Account Manager (New York City Metro, US)!
Why a Career at Vim?
Vim is building massively scalable digital infrastructure to improve US healthcare for all involved. Our mission is to power affordable, high quality healthcare through seamless technology connectivity, and we work with the most innovative health plans and providers in the country to get it done.
The US healthcare system is a $3.2 trillion mess - a system that accounts for 18% (and rising) of US GDP, and where no one is happy with the current state. Our innovative technology connects data to the point of care across the health system, and our product capabilities address the critical cost, quality, and experience levers of healthcare improvement. The result is lower costs, higher quality, and improved experience for care teams and patients.
Vim is a company where employees can thrive and grow. We’re a progressive and inclusive meritocracy. Bring your unique background and experience, improve our business operations, and make the US health system better for everyone.
The Provider Account Management Team:
Our Provider Success team is a critical function in our growing business. This team is tasked with ensuring that Vim’s provider partners successfully adopt our solutions through onboarding, partner support, and analytics.
What you’ll do:
- Perform day-to-day provider success functions across a rapidly growing portfolio of small-mid market provider groups, working to effectively and efficiently onboard and support provider partners in a culture of performance and ownership.
- Serve as point of contact for all implementation and onboarding activities, collaborating closely with our product team and leading user setup, launch, and training activities both remotely and onsite at provider offices.
- Lead product support for providers and care team users of Vim’s technology, maintaining positive experience and ensuring smooth and seamless software use.
- Actively monitor and assess internal success analytics to understand provider partner use of point of care technology. Partner closely with Provider Growth and Product teams to analyze and take action on relevant trends in analytics.
- Collaborate across the organization: work closely with Provider Growth, Payer Sales and Account Management, Marketing, and Product to create a seamless provider partner experience
- Within your book of business, identify accounts where upsell opportunities exist, and working with the Inside Sales Representative to pursue these opportunities
- Serve as the voice of the provider within Vim, connecting feedback and analytics to product and sales strategy for the company
Who we are looking for:
- Highly independent: you take ownership of challenges, researching and recommending solutions and driving execution
- Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
- ‘Can-do’ attitude: you bring a strong desire and drive to tackle complex problems
- Broad perspective: you can see the big picture while staying detail-oriented
- Driven by a ‘why’: personally dedicated to improving US healthcare
What you will need:
Must Have
- 1+ years of account management and implementation management experience in technology organizations serving US healthcare organizations on the Provider side
- Strong project management and organization skills, with demonstrated experience delivering results across multiple workstreams and projects at once.
- Track and record metrics while exceeding Provider customer expectations, Team and Company KPI’s, monthly and quarterly team metrics while maintaining a strong commercial mindset
- Proven experience driving customer solution adoption and deploying customer success best practices
- Ability to travel at roughly 5% of the year
- Share Vim values: win as a team, obsess over purpose, integrity, ownership, going big and positive energy and enthusiasm
- Possess outstanding interpersonal and communication (written and verbal) skills that allow you to quickly and authentically connect to colleagues and customers
Nice to have
- Solid knowledge of the health information technology landscape as relevant for working directly with healthcare providers
- Applied experience with analytics regarding customer success and product performance
- EMR/EHR system experience preferred
Compensation and benefits for the Key Account Manager includes:
- Salary Range: $90,000 - $110,000k (Base + Incentive)
- Equity Compensation: Stock options subject to the company policy and board of directors approval
- Benefits: Health, Dental, Vision, Flex time off
- Must work out of the Vim NYC office two days per week
