Enterprise Account Manager

Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers!

About the Role

Vidyard is looking for an Enterprise Account Manager to join our Sales team. Reporting to the Director of Sales, you will focus on our Commercial customer segment of our business and will be focused on growing and retaining the revenue of our customer base. 

This is a critical role in helping our customers see value with Vidyard, and to help accelerate our growth - this is an exciting space and we need strong problem-solvers and consultants who are focused on identifying and solving customer challenges. We have just launched a new AI feature to our Messages product, AI Avatar, and we are helping customers realize the power of AI to help them achieve their goals. The right person will get heavy investment from our team in terms of career growth and development, and work with a strong peer set in a collaborative, team-based environment.

This is a remote role with a preference for candidates located in Canada.

About the Team

Our Account Management team is a team responsible for growth and renewal revenue of our Enterprise customers. Account Managers balance their time between identifying risk and opportunity in their book of business, focusing on prospecting for growth in existing products or introducing new, like AIAvatars, and renewing customers to meet their business objectives.

What You’ll Work On:

• Own and manage a territory of high-value and complex customer accounts responsible for new revenue growth (ARR) and gross retention(GRR)
• Creation and execution of structured account plans designed to help our customers understand the value they’re receiving from their Vidyard usage, with the goal to expand Vidyards solutions and the value their organization would receive with conviction and prescription
• Accountable for creating self-generated pipeline by prospecting and expansion activity to drive upsell and cross-sell opportunities
• Lead the renewal negotiation process directly with customers from requirements gathering to the finalization of agreements 
• Actively coordinate with Customer Success to address at-risk customers, negotiating renewals to mitigate downsell or churn and focused joint priority accounts. 
• Forecast sales revenue and pipeline activity accurately and be able to communicate it to leadership with plans to meet and exceed your goals
• Understand customer’s industry dynamics and competitors, and be able to present our products inside-out to different external stakeholders. 

What You’ll Bring to this Role and Your New Team:

• ~6 years of sales experience; preference for experience with SaaS based organizations
• Growth mindset 
• Deep understanding and experience across the full sales lifecycle
• Solid understanding of SaaS concepts such as ARR, AOV, MRR, Churn, etc.
• Track-record of over-achieving quota/targets
• Excellent written, verbal and presentation skills
• Experience with prospecting into your book of business and creative approaches
• CRM experience, preferably Salesforce

Our Tech Stack

• Salesforce
• Salesloft
• Totango
• Gong

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
• Embrace Innovation: You think creatively, challenge the status quo, and seek new ways to improve and grow—both personally and professionally.
• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

At Vidyard, we celebrate the intersection of creativity, ambition, and impact. If you’re ready to contribute to our mission of transforming communication and being part of a team that’s customer-focused, hardworking, and values-driven, Vidyard is the place for you.

Why You’ll Love Working at Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
• Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
• Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
• Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
• Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
• Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
• Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.