We’re Vidyard, the pioneers of the Video Marketing Platform category and one of the hottest companies to watch in North America! We are seeking an Implementation Program Manager who will be responsible for onboarding and training Vidyard’s newest customers. This role requires the ability to quickly understand the customers’ purchase decisions and business objectives to create training plans that will help the customer see immediate value.
The ideal candidate will have past implementation (training/ onboarding) experience in the technology industry, supporting SaaS products, and be passionate about delivering a best in class customer experience. They should be a self-starter with strong written and verbal communication skills and hold the ability to quickly understand technical concepts. In addition, the successful candidate will have strong collaboration and teamwork skills, with an ability to manage projects through completion.
In this role, you’ll get to:
- Lead the customer’s onboarding and implementation experience for the first 90 days
- Work closely with Customer Success, Technical Support and Professional Services teams to ensure customer satisfaction
- Engage customers through regular calls and check-ins to drive product adoption
- Ensure all customers complete the required technical setup in a timely manner
- Train and educate customers on how to effectively use Vidyard tools for their specific needs
- Improve and scale the Vidyard launch process
The ideal candidate:
- Has exceptional customer service, technical and communication skills
- Is very organized and can effectively manage multiple projects and priorities
- Is self-motivated and collaborates well with others
- Has experience and is comfortable providing face-to-face or web-based training sessions
- Has experience in Marketing or Sales roles
- Knowledge of Salesforce and Project Management is an asset
- Some travel required. Ability to travel to the U.S (*no travel required while there are travel restrictions)
- Has a strong desire to become a Vidyardian and video strategy expert
What does Vidyard do?
Vidyard is the video platform that helps businesses transform communications and drive more revenue through the strategic use of online video. Going beyond video hosting and management, we help businesses connect with more viewers through interactive and personalized video experiences, learn powerful insights on their viewing audience, turn insights into action with enterprise integrations, and prove the impact of their video programs.
Life as a Vidyardian:
You will have the opportunity to create your own destiny in your role by generating and managing your own projects and seeing the impact of your work.
At Vidyard you will work alongside the best and brightest in the industry. We hire carefully for technical expertise and cultural fit, and are proud of our team!
We never miss an opportunity to have fun. We host social events in addition to holiday celebrations, not to mention our legendary parties!
Perks & Benefits
We offer generous subsidies for health & wellness and continuing education, on top of competitive pay & health benefits.
We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.
Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Talent Acquisition Team.