Overview of Role

The viagogo group – the world’s largest source of live event tickets – is growing quickly and is looking to hire ambitious and talented people to join our global operations team in their new office in San Antonio. This is an exciting opportunity to join a fast-paced energetic company which is the main global hub for Customer Service worldwide.

The viagogo group is a global business with local language websites in over 150 countries. You will be joining a technology company which constantly looks at process improvement and to build, shape and deliver excellent customer service through constantly reinventing and innovating the service that we provide.

You will get the chance to work in a multi-national environment with colleagues from over 20 countries located across the world.

The Seller Support Agent role offers a unique opportunity to become a part of a start-up company. viagogo group is opening its operations in San Antonio and offers exciting opportunities to join a fast-growing organization. Within the role, you will have the opportunity to work with our global sellers to ensure ticket fulfilment and to provide top level support and account management to our global network of sellers.

There are plenty of opportunities for progression through the company - we are more than just a contact centre as there are opportunities for career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.

What we offer:

Here at viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

  • Hourly rate starting at $16
  • Health package
  • Continuous training & support
  • Career progression
  • Employee Engagement initiatives
  • Work Abroad Scheme in Asia-Pacific, Africa, Europe
  • Casual dress code
  • Free Parking

Key responsibilities:

  • Maintain excellent phone and email service level
  • Provide a strong seller experience - giving quick, accurate and friendly service
  • Represent and sell our platform and tools to customers
  • Build relationships with customers and other teams

Skills and Attributes:

  • Excellent (verbal and written) communication skills and a professional
  • Advanced problem-solving and analytical skills
  • Comfort with working under pressure in a fast-paced environment
  • Strong sense of ownership and decision-making abilities with excellent attention to details
  • Positive can-do attitude with a sense of humor
  • Strong work ethic and a team player
  • Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
  • Fluency in English

Experience & working hours:

  • 1 – 2 years of professional experience
  • You will be working a 40-hour week
  • Must be willing to work shifts during evenings and weekends

 

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