Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Remote Operations Lead on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll provide on the ground support for our service. You’ll help manage daily driver and fleet operations while driving continuous improvement and growth of our services. This is a part-time role, expected up to 20 hours a week.
**This is an in-person position with the expectation that you will be in the field the days you work**
What You’ll Do:
- Ensure operational excellence and an unbelievable customer experience
- Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Collect driver feedback
- Onboard and provide day 1 support to newly hired Driver Partners
- Safely and courteously operate vehicles to transport riders as needed
- Manage fleet responsibilities such as shuttling vehicles and oversee third party facility vendors
- Facilitate office hours for Driver Partners to provide assistance and collect feedback
- Provide on the ground coordination for in-person events, photo shoots, and other partner facing events
- Conduct in-person ride alongs with Driver Partners
- Plan and execute Driver Appreciation events, community engagement events, and local trainings
Who You Are:
- A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
- A self-starter who is comfortable taking on a high level of responsibility
- A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
- A team-focused individual that takes ownership of their work and pride in their team's success.
- Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
- An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English, additional languages a plus
- Experienced in managing (including scheduling) a team is a plus
- Taking initiative and owning new projects
- Comfortable with ambiguity and evolving / adapting as conditions change
- Experienced in managing projects with multiple stakeholders is a plus
- Bachelor’s degree is a plus
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $25/hour, up to 20 hours a week
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
