Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
What You'll Do:
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards
Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Respond to driver feedback and live customer issues
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Who You Are:
A self-starter who is comfortable taking on a high level of responsibility
Previous project management, operations, or customer service experience are a plus
Outgoing and sociable; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
Willing to wear multiple hats and contribute on projects of all types
Fluent in English, additional languages a plus
Based in Arlington, TX (current or future)
What Catches Our Eye:
Experience managing (including scheduling) a team
Taking initiative and owning new projects
Comfort with ambiguity and evolving / adapting as conditions change
Experience managing projects with multiple stakeholders
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.